Patents by Inventor Tsz S. Cheng
Tsz S. Cheng has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240126805Abstract: Method, computer program product, and computer system are provided. A content generation service receives a request to generate a presentation for an online meeting having attendees comprising different roles. The content generation service receives content for a generic presentation. One or more portion of a page or an entire page of the generic presentation is defined as customizable. Labels are assigned to each of the customizable portions of the generic presentation. Each label is associated with a role of an attendee in the online meeting. Customized content is received for each customizable portion. The customized content is associated with the label of the customizable portion. The generated presentation is stored separately in content object storage, as is each associated customized content.Type: ApplicationFiled: October 14, 2022Publication date: April 18, 2024Inventors: Xinlin Wang, Tsz S. Cheng, Tassanee Kraipon Supakkul
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Patent number: 11651396Abstract: Aspects of the present invention disclose a method, computer program product, and system for automatically creating a funding event in response to identifying an issue. The method includes one or more processors identifying an issue and an individual associated with the issue. The method further includes one or more processors determining whether the individual meets eligibility criteria of a crowdfunding platform. In response to determining that the identified individual does meet eligibility criteria of the crowdfunding platform, the method further includes one or more processors creating a funding event for receiving donations to resolve the identified issue.Type: GrantFiled: June 19, 2019Date of Patent: May 16, 2023Assignee: International Business Machines CorporationInventors: Charlet N. Givens, Cienn R. Givens, Tsz S. Cheng, Iris M. Rivera
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Publication number: 20220414693Abstract: A system may include a memory and a processor in communication with the memory. The processor may be configured to perform operations. The operations may include receiving an opt-in from a user and detecting, automatically, an experience of the user. The operations may further include determining an impact potential of the experience and deciding a response strategy based on the impact potential. The operations may also include implementing the response strategy.Type: ApplicationFiled: June 29, 2021Publication date: December 29, 2022Inventors: Lee A. Carbonell, Pandian Mariadoss, Tsz S. Cheng, Jeff Edgington
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Patent number: 11443259Abstract: A floor operations automation system can include an intelligent video module, profiles, decision rules, and a decision module. The intelligent video module can be configured to generate video analytics data from video captured by video cameras within a retail location. The profiles can contain data that represents a business practice or policy of the retail location and/or user-specified preferences for decision-related variables. The decision rules can express actions to be performed in response to predefined conditions within the retail location. The decision module can be configured to decide upon action to be performed, based upon the video analytics data, the profiles, and the decision rules. The decision can be made without direct input from a human agent of the retail location. The actions can affect a business system and/or a human agent associated with the retail location.Type: GrantFiled: August 5, 2018Date of Patent: September 13, 2022Assignee: DoorDash, Inc.Inventors: Lee A. Carbonell, Tsz S. Cheng, Jeffrey L. Edgington, Pandian Mariadoss
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Patent number: 11422911Abstract: In an approach to determine performance information of a target item operating under a particular set of context information, a method, in response to receiving a request for performance information of a target item, and operating with a first computing device, identifies context information of the first computing device. The method determines whether a knowledge base includes a response that correlates to the request for performance information of the target item operating within context information similar to the first computing device. The method, in response to determining that the knowledge base includes the response that correlates to the request for performance information of the target item, sends the performance information to the first computing device, and initiates a communication channel between the first computing device and a second computing device operating the target item and having similar context information of the first computing device.Type: GrantFiled: March 14, 2019Date of Patent: August 23, 2022Assignee: International Business Machines CorporationInventors: Lee A. Carbonell, Jeff Edgington, Tsz S. Cheng, Pandian Mariadoss
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Publication number: 20220067800Abstract: A system for generating responses to operational feedback is provided. A computing device identifies operational feedback directed towards an entity. The computing device determines a context for the operational feedback, wherein the context includes a plurality of features relating to the operational feedback. The computing device retrieves operational data associated with the entity, wherein the operational data corresponds to points in time that are within a predetermined time frame of the context. The computing device evaluates the context and the operational data against a quality of service attribute of the entity. The computing device generates a positive response towards the operational feedback based, at least in part, on the evaluating, wherein the context and the operational data are indicative of an anomaly in the quality of service attribute.Type: ApplicationFiled: August 26, 2020Publication date: March 3, 2022Inventors: Lee A. Carbonell, Tsz S. Cheng, Jeff Edgington, Pandian Mariadoss
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Publication number: 20210097838Abstract: A method for monitoring safety conditions within an environment includes monitoring an environment by identifying one or more users accessing the environment based on existing and generic profiles selected based on visual recognition and analysis techniques, and consensually monitoring activity within the environment. A context of a situation of the one or more users accessing the environment is determined, based on a set of predetermined rules tailored to the environment, identified users of the one or more users, and monitoring data from monitoring the activity of the one or more users within the environment. Responsive to determining the context of the situation within the environment is an unsafe, based on the monitoring data and the set of predetermined rules, a mitigating action is selected from a set of mitigating actions corresponding to the determined context of the situation, and the mitigating action that is selected is automatically deployed.Type: ApplicationFiled: September 30, 2019Publication date: April 1, 2021Inventors: Lee A. Carbonell, Jeff Edgington, Tsz S. Cheng, Pandian Mariadoss
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Patent number: 10943456Abstract: A method for monitoring safety conditions within an environment includes monitoring an environment by identifying one or more users accessing the environment based on existing and generic profiles selected based on visual recognition and analysis techniques, and consensually monitoring activity within the environment. A context of a situation of the one or more users accessing the environment is determined, based on a set of predetermined rules tailored to the environment, identified users of the one or more users, and monitoring data from monitoring the activity of the one or more users within the environment. Responsive to determining the context of the situation within the environment is an unsafe, based on the monitoring data and the set of predetermined rules, a mitigating action is selected from a set of mitigating actions corresponding to the determined context of the situation, and the mitigating action that is selected is automatically deployed.Type: GrantFiled: September 30, 2019Date of Patent: March 9, 2021Assignee: International Business Machines CorporationInventors: Lee A. Carbonell, Jeff Edgington, Tsz S. Cheng, Pandian Mariadoss
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Publication number: 20200402117Abstract: Aspects of the present invention disclose a method, computer program product, and system for automatically creating a funding event in response to identifying an issue. The method includes one or more processors identifying an issue and an individual associated with the issue. The method further includes one or more processors determining whether the individual meets eligibility criteria of a crowdfunding platform. In response to determining that the identified individual does meet eligibility criteria of the crowdfunding platform, the method further includes one or more processors creating a funding event for receiving donations to resolve the identified issue.Type: ApplicationFiled: June 19, 2019Publication date: December 24, 2020Inventors: Charlet N. Givens, Cienn R. Givens, Tsz S. Cheng, Iris M. Rivera
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Publication number: 20200293423Abstract: In an approach to determine performance information of a target item operating under a particular set of context information, a method, in response to receiving a request for performance information of a target item, and operating with a first computing device, identifies context information of the first computing device. The method determines whether a knowledge base includes a response that correlates to the request for performance information of the target item operating within context information similar to the first computing device. The method, in response to determining that the knowledge base includes the response that correlates to the request for performance information of the target item, sends the performance information to the first computing device, and initiates a communication channel between the first computing device and a second computing device operating the target item and having similar context information of the first computing device.Type: ApplicationFiled: March 14, 2019Publication date: September 17, 2020Inventors: Lee A. Carbonell, Jeff Edgington, Tsz S. Cheng, Pandian Mariadoss
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Patent number: 10397214Abstract: An authentication approval request can be received by a first system from a second system. The first system can determine whether the user is required to be logged into at least a second online account hosted by at least a third system unrelated to the second system in order to approve the authentication request. If the user is required to be logged into at least the second online account in order to approve the authentication request, the first system can determine whether the user presently is logged into at least the second online account in at least one presently active user session. If the user presently is logged into at least the second online account in at least one presently active user session, the first system can communicate to the second system a response indicating that the user is approved for authentication with the second system.Type: GrantFiled: March 7, 2018Date of Patent: August 27, 2019Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Daniel J. Butterfield, Tsz S. Cheng, Gregory P. Fitzpatrick
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Patent number: 10157198Abstract: A system, method and program product are provided for implementing a credibility vouching system (CVS). A CVS is disclosed that includes: credibility vouching system (CVS), comprising: a data aggregation system interface that provides a communication pathway for receiving event metadata (EM) records from a data aggregation system; a service provider interface and inquiry system that provides a communication pathway with a plurality of third party service providers to facilitate identification of a set of candidate nodes potentially responsible for a submitted EM record in the data aggregation system; a vouching request routing system for generating a vouching request and tasking at least one third party service provider to forward the vouching request to the set of candidate nodes; and a credibility scoring system that generates a credibility score for the submitted EM record based on a set of vouching responses received from the set of candidate nodes.Type: GrantFiled: November 25, 2014Date of Patent: December 18, 2018Assignee: International Business Machines CorporationInventors: Theodora H. Cheng, Tsz S. Cheng, Tejashkumar B. Purani
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Publication number: 20180349832Abstract: A floor operations automation system can include an intelligent video module, profiles, decision rules, and a decision module. The intelligent video module can be configured to generate video analytics data from video captured by video cameras within a retail location. The profiles can contain data that represents a business practice or policy of the retail location and/or user-specified preferences for decision-related variables. The decision rules can express actions to be performed in response to predefined conditions within the retail location. The decision module can be configured to decide upon action to be performed, based upon the video analytics data, the profiles, and the decision rules. The decision can be made without direct input from a human agent of the retail location. The actions can affect a business system and/or a human agent associated with the retail location.Type: ApplicationFiled: August 5, 2018Publication date: December 6, 2018Inventors: Lee A. Carbonell, Tsz S. Cheng, Jeffrey L. Edgington, Pandian Mariadoss
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Patent number: 10043143Abstract: A floor operations automation system can include an intelligent video module, profiles, decision rules, and a decision module. The intelligent video module can be configured to generate video analytics data from video captured by video cameras within a retail location. The profiles can contain data that represents a business practice or policy of the retail location and/or user-specified preferences for decision-related variables. The decision rules can express actions to be performed in response to predefined conditions within the retail location. The decision module can be configured to decide upon action to be performed, based upon the video analytics data, the profiles, and the decision rules. The decision can be made without direct input from a human agent of the retail location. The actions can affect a business system and/or a human agent associated with the retail location.Type: GrantFiled: January 7, 2014Date of Patent: August 7, 2018Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Lee A. Carbonell, Tsz S. Cheng, Jeffrey L. Edgington, Pandian Mariadoss
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Publication number: 20180198778Abstract: An authentication approval request can be received by a first system from a second system. The first system can determine whether the user is required to be logged into at least a second online account hosted by at least a third system unrelated to the second system in order to approve the authentication request. If the user is required to be logged into at least the second online account in order to approve the authentication request, the first system can determine whether the user presently is logged into at least the second online account in at least one presently active user session. If the user presently is logged into at least the second online account in at least one presently active user session, the first system can communicate to the second system a response indicating that the user is approved for authentication with the second system.Type: ApplicationFiled: March 7, 2018Publication date: July 12, 2018Inventors: Daniel J. Butterfield, Tsz S. Cheng, Gregory P. Fitzpatrick
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Publication number: 20180130115Abstract: A user identifier identifying a second user is received from a first user. A plurality of user selectable product content is presented to the second user via at least one web based resource. The second user is not made aware that product content is presented to the second user in order to determine a gift recommendation. To which of the plurality of the user selectable product content the second user responds is determined. A level of interest of the second user in at least one type of the product is determined based, at least in part, on which of the plurality of the user selectable product content the second user responds. Responsive to determining the level of interest of the second user in at least one type of the product, at least a first recommendation for a gift for the second user is determined and presented to the first user.Type: ApplicationFiled: November 4, 2016Publication date: May 10, 2018Inventors: Tsz S. Cheng, Stephanie De La Fuente, Charlet N. Givens
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Patent number: 9954846Abstract: An authentication approval request can be received by a first system from a second system. The first system can determine whether the user is required to be logged into at least a second online account hosted by at least a third system unrelated to the second system in order to approve the authentication request. If the user is required to be logged into at least the second online account in order to approve the authentication request, the first system can determine whether the user presently is logged into at least the second online account in at least one presently active user session. If the user presently is logged into at least the second online account in at least one presently active user session, the first system can communicate to the second system a response indicating that the user is approved for authentication with the second system.Type: GrantFiled: April 20, 2015Date of Patent: April 24, 2018Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Daniel J. Butterfield, Tsz S. Cheng, Gregory P. Fitzpatrick
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Patent number: 9930505Abstract: In response to receipt of a request for digital content that includes a subject matter of an event, one or more processors request the locations of a plurality of mobile devices during a time period of the event. One or more processors determine whether the location a mobile device indicates that it was present at the event during the period of time of the event. In response to a determination the mobile device was present at the event; one or more processors send a request for the digital content to a user of that mobile device.Type: GrantFiled: May 2, 2014Date of Patent: March 27, 2018Assignee: International Business Machines CorporationInventors: Tsz S. Cheng, Tejashkumar B. Purani
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Patent number: 9922644Abstract: One or more processors receive recording data of a meeting between a professional and a client. One or more processors analyze the recording data to make one or more determinations. One or more processors identify one or more characteristics of the professional based on the one or more determinations. One or more processors match the one or more characteristics of the professional to one or more preferences of an individual seeking one or more professionals. One or more processors build a profile of the professional based on the one or more characteristics and store the profile in a database. One or more processors search the database for one or more profiles that provide a match of the one or more preferences of the individual seeking one or more professionals and display the one or more profiles.Type: GrantFiled: July 26, 2017Date of Patent: March 20, 2018Assignee: International Business Machines CorporationInventors: Lee A. Carbonell, Tsz S. Cheng, Jeffrey L. Edgington, Pandian Mariadoss
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Patent number: 9886951Abstract: One or more processors receive recording data of a meeting between a professional and a client. One or more processors analyze the recording data to make one or more determinations. One or more processors identify one or more characteristics of the professional based on the one or more determinations. One or more processors match the one or more characteristics of the professional to one or more preferences of an individual seeking one or more professionals. One or more processors build a profile of the professional based on the one or more characteristics and store the profile in a database. One or more processors search the database for one or more profiles that provide a match of the one or more preferences of the individual seeking one or more professionals and display the one or more profiles.Type: GrantFiled: June 6, 2017Date of Patent: February 6, 2018Assignee: International Business Machines CorporationInventors: Lee A. Carbonell, Tsz S. Cheng, Jeffrey L. Edgington, Pandian Mariadoss