Abstract: Systems, methods, and non-transitory computer-readable media can establish a voice communication with a computing device over one or more networks, wherein the voice communication was initiated by a user operating the computing device, and wherein the computing system is associated with an entity; determine a user selection of an option to interact with one or more representatives of the entity over a messaging session, the option being provided by the computing system during the voice communication; and establish the messaging session between the user operating the computing device and at least one representative of the entity.

Abstract: Systems, methods, and non-transitory computer-readable media can receive at least one message sent from a computing system, the at least one message being sent to a first user by a second user. The message includes an authentication option. A request for accessing information associated with the authentication option is sent to the computing system in response to a selection of the at least one authentication option by the first user. The request is enriched to include a carrier identity of the first user by a mobile network operator. The first user is authenticated based at least in part on the accessed information and the carrier identity of the first user included in the enriched request.