Abstract: A template for deployment of enterprise applications one example of which is an interaction manager. For deployment of the interaction manager, the template is configured with a class framework for building source code of the interaction manager and a test driver. The template is further configured with wizards. An application wizard provides for building a base class portion of the class framework. Interaction and attribute wizards provide for extending or modifying the class framework once the base class portion is built so as to provide for enterprise-specific deployment of the interaction manager along with the test driver. In addition, test driver script is provided through which the test driver is to be used for validating and measuring the performance of the interaction manager once their source code is converted to executable code.

Abstract: An interaction manager (IM) is provided which is designed for gathering information associated with customer interactions, loading customer-related data at the beginning of each session, enriching the customer interactions with offers from a rules service, and performing data caching for more efficient customer interaction data retrieval and processing, including caching a session context with the gathered information and customer-related data after each interaction and restoring the session context at the beginning of each interaction. Offers to the customers are based on a comprehensive real-time view of the customer-related data and are augmented by rules and/or data mining, wherein the rules include enterprise rules and/or policies. The data caching includes saving data in denormalized form.