Patents by Inventor Tushar Deshmukh

Tushar Deshmukh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11716671
    Abstract: Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.
    Type: Grant
    Filed: December 13, 2022
    Date of Patent: August 1, 2023
    Assignee: INCONTACT INC
    Inventors: Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare, Omkar Shrihari Joglekar, Mukesh Kumar Agarwal, Rahul Vyas
  • Patent number: 11683244
    Abstract: A computerized-method for providing an indication as to an availability of a communication-channel type that is used during an interaction with a customer, via a web app is provided herein.
    Type: Grant
    Filed: January 13, 2022
    Date of Patent: June 20, 2023
    Assignee: INCONTACT INC.
    Inventors: Tushar Deshmukh, Sebastien Roland Mancel, Ashish Seth, Saiprasad Vyawahare, Deepak Tiwari, Omkar Shrihari Joglekar, Susmith Roy
  • Publication number: 20230112197
    Abstract: Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.
    Type: Application
    Filed: December 13, 2022
    Publication date: April 13, 2023
    Inventors: Salil DHAWAN, Ashish SETH, Sebastien Roland MANCEL, Tushar DESHMUKH, Deepak TIWARI, Saiprasad VYAWAHARE, Omkar Shrihari JOGLEKAR, Mukesh Kumar AGARWAL, Rahul VYAS
  • Patent number: 11546826
    Abstract: Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.
    Type: Grant
    Filed: April 27, 2022
    Date of Patent: January 3, 2023
    Assignee: INCONTACT INC.
    Inventors: Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare, Omkar Shrihari Joglekar, Mukesh Kumar Agarwal, Rahul Vyas
  • Publication number: 20220263728
    Abstract: A computerized-method for providing an indication as to an availability of a communication-channel type that is used during an interaction with a customer, via a web app is provided herein.
    Type: Application
    Filed: January 13, 2022
    Publication date: August 18, 2022
    Inventors: Tushar DESHMUKH, Sebastien Roland Mancel, Ashish Seth, Saiprasad Vyawahare, Deepak Tiwari, Omkar Shrihari Joglekar, Susmith Roy
  • Publication number: 20220256433
    Abstract: Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.
    Type: Application
    Filed: April 27, 2022
    Publication date: August 11, 2022
    Inventors: Salil DHAWAN, Ashish SETH, Sebastien Roland MANCEL, Tushar DESHMUKH, Deepak TIWARI, Saiprasad VYAWAHARE, Omkar Shrihari JOGLEKAR, Mukesh Kumar AGARWAL, Rahul VYAS
  • Patent number: 11337133
    Abstract: Embodiments described herein provide an optimal communication channel recommendation engine by assessing whether the environment the customer is situated in is conducive to the channel selected by the customer. Specifically, the optimal channel recommendation engine obtains data artifacts indicative of ambient noise, motion, customer sentiment, network quality, customer focus, and/or the like to assess quality of the environment and recommend an optimal channel for the communication between the customer and the call agent. With the recommendation to switch to a different channel, the client component resumes communication with the new channel and retains the context of the interaction.
    Type: Grant
    Filed: February 8, 2021
    Date of Patent: May 17, 2022
    Assignee: INCONTACT INC.
    Inventors: Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare, Omkar Shrihari Joglekar, Mukesh Kumar Agarwal, Rahul Vyas
  • Patent number: 11271825
    Abstract: A computerized-method for providing an indication as to an availability of a communication-channel type that is used during an interaction with a customer, via a web app is provided herein.
    Type: Grant
    Filed: February 14, 2021
    Date of Patent: March 8, 2022
    Assignee: INCONTACT INC
    Inventors: Tushar Deshmukh, Sebastien Roland Mancel, Ashish Seth, Saiprasad Vyawahare, Deepak Tiwari, Omkar Shrihari Joglekar, Susmith Roy