Abstract: A method for using an artificial intelligence (AI) entity to interface with a customer relationship management (CRM) software platform online is provided. The method receives user input changes to the CRM software platform, by the AI entity comprising at least one processor and a memory element, wherein the AI entity is configured to perform chat-bot functionality; alters, by the at least one processor, contents of the CRM software platform associated with the user input changes, in response to the AI entity receiving the user input changes; continuously receives CRM data from the CRM software platform, by the at least one processor; receives, by the at least one processor, a user request for a subset of the CRM data; and in response to the user request, transmits the subset.

Abstract: A method for using an artificial intelligence (AI) entity to interface with a customer relationship management (CRM) software platform online is provided. The method receives user input changes to the CRM software platform, by the AI entity comprising at least one processor and a memory element, wherein the AI entity is configured to perform chat-bot functionality; alters, by the at least one processor, contents of the CRM software platform associated with the user input changes, in response to the AI entity receiving the user input changes; continuously receives CRM data from the CRM software platform, by the at least one processor; receives, by the at least one processor, a user request for a subset of the CRM data; and in response to the user request, transmits the subset.

Abstract: Techniques are disclosed relating to diagnosing a network-accessible device. A first computer may store authorization information associated with a plurality of network-accessible computing devices associated with a user. The first computer system may receive, from a second computer system, a request from the user to perform a diagnostic operation that involves communication between a third computer system and a particular one of the plurality of network-accessible computing devices. The first computer system may request, based on a permission indicated by the stored authorization information, that the third computer system retrieve diagnostic information from the particular network-accessible computing device and perform the diagnostic operation. The first computer system may receive, from the third computer system, result information relating to the diagnostic operation.

Abstract: A method for using an artificial intelligence (AI) entity to interface with a customer relationship management (CRM) software platform online is provided. The method receives user input changes to the CRM software platform, by the AI entity comprising at least one processor and a memory element, wherein the AI entity is configured to perform chat-bot functionality; alters, by the at least one processor, contents of the CRM software platform associated with the user input changes, in response to the AI entity receiving the user input changes; continuously receives CRM data from the CRM software platform, by the at least one processor; receives, by the at least one processor, a user request for a subset of the CRM data; and in response to the user request, transmits the subset.

Abstract: Techniques are disclosed relating to diagnosing a network-accessible device. A first computer may store authorization information associated with a plurality of network-accessible computing devices associated with a user. The first computer system may receive, from a second computer system, a request from the user to perform a diagnostic operation that involves communication between a third computer system and a particular one of the plurality of network-accessible computing devices. The first computer system may request, based on a permission indicated by the stored authorization information, that the third computer system retrieve diagnostic information from the particular network-accessible computing device and perform the diagnostic operation. The first computer system may receive, from the third computer system, result information relating to the diagnostic operation.