Abstract: A network monitoring device for improved filtering of access, from a secure internal network, to an unsecured network is provided. The network monitoring device may identify keywords associated with network addresses to which access should not be granted to users of a secure network internal to a business enterprise. In turn, the network monitoring device may attempt to access URLs associated with the identified keywords, and if access is granted, execute processes to update access permissions to unsecured network locations.

Abstract: A computing platform may receive, from a network device, a message identifying data that was transmitted by a user device located in a private network associated with an organization. The network device may be located at a boundary between the private network and a public network. The data may include one or more images and may be destined for a network address associated with the public network. The computing platform may generate and store a record corresponding to the message. The computing platform may receive, from an analysis platform, data indicating whether the image(s) comprise content that violates a data leak prevention (DLP) policy of the organization. The computing platform may identify the record corresponding to the message and may update the record corresponding to the message to reflect whether the image(s) comprise content that violates the DLP policy of the organization.

Abstract: A computing platform may receive, from a network device, a message identifying data that was transmitted by a user device located in a private network associated with an organization. The network device may be located at a boundary between the private network and a public network. The data may include one or more images and may be destined for a network address associated with the public network. The computing platform may generate and store a record corresponding to the message. The computing platform may receive, from an analysis platform, data indicating whether the image(s) comprise content that violates a data leak prevention (DLP) policy of the organization. The computing platform may identify the record corresponding to the message and may update the record corresponding to the message to reflect whether the image(s) comprise content that violates the DLP policy of the organization.

Abstract: A computing platform may receive, from a network device, a message identifying data that was transmitted by a user device located in a private network associated with an organization. The network device may be located at a boundary between the private network and a public network. The data may include one or more images and may be destined for a network address associated with the public network. The computing platform may generate and store a record corresponding to the message. The computing platform may receive, from an analysis platform, data indicating whether the image(s) comprise content that violates a data leak prevention (DLP) policy of the organization. The computing platform may identify the record corresponding to the message and may update the record corresponding to the message to reflect whether the image(s) comprise content that violates the DLP policy of the organization.

Abstract: A network monitoring device for improved filtering of access, from a secure internal network, to an unsecured network is provided. The network monitoring device may identify keywords associated with network addresses to which access should not be granted to users of a secure network internal to a business enterprise. In turn, the network monitoring device may attempt to access URLs associated with the identified keywords, and if access is granted, execute processes to update access permissions to unsecured network locations.

Abstract: A computing platform may receive, from a network device, a message identifying data that was transmitted by a user device located in a private network associated with an organization. The network device may be located at a boundary between the private network and a public network. The data may include one or more images and may be destined for a network address associated with the public network. The computing platform may generate and store a record corresponding to the message. The computing platform may receive, from an analysis platform, data indicating whether the image(s) comprise content that violates a data leak prevention (DLP) policy of the organization. The computing platform may identify the record corresponding to the message and may update the record corresponding to the message to reflect whether the image(s) comprise content that violates the DLP policy of the organization.

Abstract: Embodiments of the present invention are directed to a system, method, and computer program product for allocating work requests. A system is configured to initiate the presentation of a first user interface to enable a first user to receive a work request received from a source; assign a category to the work request based on at least an objective and a priority level associated with the work request; and allocate the work request to a second user based on at least the category; transmit the allocated work request to the second user; initiate the presentation of a second user interface to enable a second user to retrieve the work request, and process the work request, wherein processing the work request further comprises addressing the work request based on at least the status and the priority level; and transmit the processed work request to third user for a quality assessment.

Abstract: Embodiments of the invention are directed to a system, method, and computer program product for generating reports. The system typically including a memory, a processor and a module configured to receive a work request from a source, wherein the work request comprises at least one status; determine a duration of time that the work request has been associated with the status; generate a report, wherein the report comprises a graphical representation of each of the at least one status and the duration of time the work request has been associated with the at least one status; and transmit the report to the user.

Abstract: Embodiments of the present invention are directed to a system, method, and computer program product for allocating work requests. A system is configured to initiate the presentation of a first user interface to enable a first user to receive a work request received from a source; assign a category to the work request based on at least an objective and a priority level associated with the work request; and allocate the work request to a second user based on at least the category; transmit the allocated work request to the second user; initiate the presentation of a second user interface to enable a second user to retrieve the work request, and process the work request, wherein processing the work request further comprises addressing the work request based on at least the status and the priority level; and transmit the processed work request to third user for a quality assessment.

Abstract: Embodiments of the invention are directed to a system, method, and computer program product for handling work requests. The system typically including a memory, a processor and a module configured to initiate the presentation of a first interface to enable an allocator to assign the work request to an associate to complete the work request based on at least a priority level, wherein the work request comprises at least a priority level; initiate the presentation of a second interface to enable the associate to complete the work request and transmit the completed work request to an analyst for review; initiate the presentation of a third interface to enable the analyst to review the completed work request and transmit the reviewed and completed work request to the associate; and initiate the presentation of a fourth interface to enable the administrator to generate a report.