Patents by Inventor Tyler C. Colton

Tyler C. Colton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240357022
    Abstract: Disclosed are various embodiments for a predictive communication system and related methods. One such method comprises training a predictive computer model to determine a ranking of intent insights based on prior servicing interactions with users; determining, from real-time activity data, that an accumulation of account activity data of the user has reached a specified threshold limit; generating, using the predictive computer model, a ranking of a plurality of intent insights associated with the communication; transmitting, to a client device of the user, the ranking of the plurality of intent insights and a user feedback inquiry comprising an accuracy inquiry to confirm whether individual ones of the plurality of intent insights are accurate; and retraining the predictive computer model of the at least one computing device based on the user feedback.
    Type: Application
    Filed: July 2, 2024
    Publication date: October 24, 2024
    Inventors: Sushil S. Shimpi, Tyler C. Colton, Meera Girija Varma, Glenn S. Moriarty, Matthew B. Peters, Padma D. Jandhyala
  • Patent number: 12058219
    Abstract: Disclosed are various embodiments for a predictive communication system. In one embodiment, a communication is received from a user, and a profile associated with the user is identified. Real-time activity data associated with the profile and obtained from one or more internal channels via a messaging bus is accessed. A redeemable value accumulation in the activity data is determined to have reached a specified threshold. An intent prediction alert associated with the communication is determined according to one or more of a plurality of intent prediction rules based at least in part on the redeemable value accumulation reaching the threshold, where the intent prediction alert includes a predicted reason for the communication.
    Type: Grant
    Filed: January 7, 2021
    Date of Patent: August 6, 2024
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Sushil S. Shimpi, Tyler C. Colton, Meera Girija Varma, Glenn S. Moriarty, Matthew B. Peters, Padma D. Jandhyala
  • Publication number: 20190095927
    Abstract: The method includes receiving a communication from a customer; identifying a customer profile associated with the customer; accessing account activity data associated with the customer profile; analyzing the account activity data; and/or determining an intent prediction associated with the communication based on the analyzing the account activity data, wherein the intent prediction comprises a predicted reason for the communication.
    Type: Application
    Filed: September 28, 2017
    Publication date: March 28, 2019
    Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Sushil S. Shimpi, Tyler C. Colton, Meera Girija Varma, Glenn S. Moriarty, Matthew B. Peters, Padma D. Jandhyala