Patents by Inventor Tyler Corbett

Tyler Corbett has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • User experience management system
    Patent number: 11995670
    Abstract: A user experience management system obtains survey results providing insight on the user's experience with provided products and services. Periodically, the user experience management system uses these results in conjunction with the help desk data and the user experience management system monitoring data to identify the set of problems with specific products and services on a granular level. The product management system generates a resolution to address a problem definition generated by the user experience management system. The user experience management system monitors the resolution and updates the database with data pertaining to the resolution. Other embodiments are disclosed herein.
    Type: Grant
    Filed: June 2, 2021
    Date of Patent: May 28, 2024
    Assignee: Express Scripts Strategic Development, Inc.
    Inventors: Emily T. Schlick, Tyler Corbett, Clinton R. Laytham, Alexander Chea, Alison Bodker, Kalynn Clinton, Kathryn Golden
  • USER EXPERIENCE MANAGEMENT SYSTEM
    Publication number: 20210374778
    Abstract: A user experience management system obtains survey results providing insight on the user's experience with provided products and services. Periodically, the user experience management system uses these results in conjunction with the help desk data and the user experience management system monitoring data to identify the set of problems with specific products and services on a granular level. The product management system generates a resolution to address a problem definition generated by the user experience management system. The user experience management system monitors the resolution and updates the database with data pertaining to the resolution. Other embodiments are disclosed herein.
    Type: Application
    Filed: June 2, 2021
    Publication date: December 2, 2021
    Inventors: Emily T. Schlick, Tyler Corbett, Clinton R. Laytham, Alexander Chea, Alison Bodker, Kalynn Clinton, Kathryn Golden