Abstract: In various embodiments, a system includes a computer system or cloud interface located in a repair facility and a network in communication with the computer system or cloud interface, and the Internet. Moreover, the system includes a database for storing historical task-related data and parts inventory data. The system associates individual part quantities from stock to a repair order and tracks the status and quantity of those parts for a repair facility user, thereby creating a link between parts order quantity, parts stock quantity, and parts status for each repair order.

Abstract: In various embodiments, a system includes a computer system or cloud interface located in a repair facility and a network in communication with the computer system or cloud interface, and the Internet. Furthermore, the system includes a database for storing historical task-related data and parts inventory data. Note that for a service operation and estimated parts replacement, the system predicts time and cost for the service operation. The time and cost prediction is based on one of: a job template for the service operation; historical data for past services performed at one or more repair facilities; estimated services based on third party data; and maintenance estimates based on third party data.

Abstract: In various embodiments, a system includes a computer system or cloud interface located in a repair facility and a network in communication with the computer system or cloud interface, and the Internet. In addition, the system includes a database for storing historical task-related data and parts inventory data. The system learns from the repair facility's historical parts sales data, including: parts quantities sold; parts costs when sold; prices charged for the parts; and profit earned on the parts sold. Furthermore, the system calculates an optimal price to charge for one or more parts at the time of estimate or the time of sale, using a price matrix function to achieve a target gross profit.

Abstract: In various embodiments, a system includes a computer system or cloud interface located in a repair facility and a network in communication with the computer system or cloud interface, a repair facility user, and the Internet. The system also includes an interface to a communication system in communication with the computer system or cloud interface. In addition, the system includes a database for storing historical task-related data. The system offers a task assignment to the repair facility user and the repair facility user can accept, decline, or conditionally accept the offered task. It is pointed out that a status for the task is monitored by the system once assigned. When the task status includes a time element, an alert is sent to an administrator.

Abstract: In various embodiments, systems and processes are provided for operating a repair facility that is both user-interactive and customer-interactive. Tasks are offered to shop users who accept or decline, and task status is continually monitored interactively by the system and by customers. Diagnostic results and task modifications are communicated electronically to customers including high priority alerts where a response/authorization is needed quickly to avoid work stoppage. Required parts are ordered automatically based on scheduled tasks. For some embodiments, parts pricing may be based on any of: a customer's urgency and willingness to pay; historical data for the parts quantities sold; parts costs and prices charged; and profit earned. A historical database is maintained for different tasks and is accessed to provide time and/or cost estimates either solely or in conjunction with industry standard “book” data.