Abstract: This disclosure describes automatically collecting, analyzing, and remediating operational issues with respect to systems executing within a network. For example, a service provider network may include a monitoring service may generate notifications related to operational issues upon detection of operational issues within a system executing within the service provider network. The monitoring service may provide one or more notifications related to an aggregation service that may aggregate the one or more notifications into a standardized format. Contextual information related to the operational issues may be automatically gathered by an analytics service, which may analyze the contextual information to determine a potential cause of the operational issues. Based on the potential cause, a remediation service may automatically remediate the operational issues.

Abstract: Techniques for influence scoring for social media authors are described. Generally, an influence score indicates a relative level of influence that a particular social media author has in a social media environment, such as compared to other social media authors. According to various embodiments, events correlated to social media authors on different social media platforms are used to determine influence scores for the authors. To enable events that are correlated to social media authors to be quantified for purposes of determining influence, various metrics are defined that correspond to the events. An influence score for a social media author can be calculated using values for a group of metrics associated with the author.