Patents by Inventor Umakanthan Shumaganathan

Umakanthan Shumaganathan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Computer-implemented voice markup language-based server
    Patent number: 9553986
    Abstract: A computer-implemented method and system for a telephony server to provide services based upon a call from a user. A user communicates with the telephony server over a telephone communication device. The telephony server retrieves a voice application over a computer network from a remote web site and uses it to have a speech-based conversation with the user. The conversation results in obtaining service data from the user. The retrieved voice application performs the requested service based upon the user-provided service data. After the requested service is performed, the voice application and the user service data are removed from the telephony server.
    Type: Grant
    Filed: May 19, 2009
    Date of Patent: January 24, 2017
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Liang Shen, Umakanthan Shumaganathan
  • Computer-Implemented Voice Markup Language-Based Server
    Publication number: 20090225685
    Abstract: A computer-implemented method and system for a telephony server to provide services based upon a call from a user. A user communicates with the telephony server over a telephone communication device. The telephony server retrieves a voice application over a computer network from a remote web site and uses it to have a speech-based conversation with the user. The conversation results in obtaining service data from the user. The retrieved voice application performs the requested service based upon the user-provided service data. After the requested service is performed, the voice application and the user service data are removed from the telephony server.
    Type: Application
    Filed: May 19, 2009
    Publication date: September 10, 2009
    Inventors: Liang Shen, Umakanthan Shumaganathan
  • Computer-implemented voice markup language-based server
    Patent number: 7558252
    Abstract: A computer-implemented method and system for a telephony server to provide services based upon a call from a user. A user communicates with the telephony server over a telephone communication device. The telephony server retrieves a voice application over a computer network from a remote web site and uses it to have a speech-based conversation with the user. The conversation results in obtaining service data from the user. The retrieved voice application performs the requested service based upon the user-provided service data. After the requested service is performed, the voice application and the user service data are removed from the telephony server.
    Type: Grant
    Filed: March 2, 2006
    Date of Patent: July 7, 2009
    Inventors: Liang Shen, Umakanthan Shumaganathan
  • Computer-implemented voice markup language-based server
    Publication number: 20060159075
    Abstract: A computer-implemented method and system for a telephony server to provide services based upon a call from a user. A user communicates with the telephony server over a telephone communication device. The telephony server retrieves a voice application over a computer network from a remote web site and uses it to have a speech-based conversation with the user. The conversation results in obtaining service data from the user. The retrieved voice application performs the requested service based upon the user-provided service data. After the requested service is performed, the voice application and the user service data are removed from the telephony server.
    Type: Application
    Filed: March 2, 2006
    Publication date: July 20, 2006
    Inventors: Liang Shen, Umakanthan Shumaganathan
  • Computer-implemented voice markup language-based server
    Patent number: 7072328
    Abstract: A computer-implemented method and system for a telephony server to provide services based upon a call from a user. A user communicates with the telephony server over a telephone communication device. The telephony server retrieves a voice application over a computer network from a remote web site and uses it to have a speech-based conversation with the user. The conversation results in obtaining service data from the user. The retrieved voice application performs the requested service based upon the user-provided service data. After the requested service is performed, the voice application and the user service data are removed from the telephony server.
    Type: Grant
    Filed: January 12, 2001
    Date of Patent: July 4, 2006
    Assignee: VoiceGenie Technologies Inc.
    Inventors: Liang Shen, Umakanthan Shumaganathan
  • Computer-implemented voice markup language-based server
    Publication number: 20020093944
    Abstract: A computer-implemented method and system for a telephony server to provide services based upon a call from a user. A user communicates with the telephony server over a telephone communication device. The telephony server retrieves a voice application over a computer network from a remote web site and uses it to have a speech-based conversation with the user. The conversation results in obtaining service data from the user. The retrieved voice application performs the requested service based upon the user-provided service data. After the requested service is performed, the voice application and the user service data are removed from the telephony server.
    Type: Application
    Filed: January 12, 2001
    Publication date: July 18, 2002
    Inventors: Liang Shen, Umakanthan Shumaganathan