Patents by Inventor Ursula Anne Lim

Ursula Anne Lim has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Device, method, and graphical user interface for managing customer relationships using a lightweight messaging platform
    Patent number: 10924444
    Abstract: A server sends, to an electronic device of a first user, a data structure that includes a hierarchical interaction tree having a plurality of interaction nodes. The server then receives, from the electronic device of the first user, a first message, wherein the first message from the electronic device of the first user is selected from a set of predefined first-reply messages. Each first-reply message of the set of predefined first-reply messages corresponds to a distinct interaction node of the hierarchical interaction tree.
    Type: Grant
    Filed: December 2, 2014
    Date of Patent: February 16, 2021
    Assignee: FACEBOOK, INC.
    Inventors: Sarah Hum, Andrew Nolan Rasmussen, Arturo J Esquivel Chambergo, Tatiana Janov Grossman, Ursula Anne Lim, Robert Michael Baldwin
  • Device, method, and graphical user interface for lightweight messaging
    Patent number: 10587541
    Abstract: An electronic device of a second user receives, from a first user, a first message. Subsequent to receiving the first message, the electronic device sends, to the first user, a second message responsive to the first message, wherein the second message is selected from a set of predefined first-reply messages. The set of predefined first-reply messages is based on first-reply factors for the second user, including content from one or more messages between the first user and the second user, and including one or more of: relationship characteristics between the first user and the second user, information provided by the first user and/or the second user to a social network, profile characteristics of the first user and/or the second user, environmental characteristics of the first user and/or the second user, and/or technical characteristics of the electronic device of the first user and/or the second user.
    Type: Grant
    Filed: December 2, 2014
    Date of Patent: March 10, 2020
    Assignee: FACEBOOK, INC.
    Inventors: Sarah Hum, Andrew Nolan Rasmussen, Arturo J Esquivel Chambergo, Tatiana Janov Grossman, Ursula Anne Lim, Robert Michael Baldwin
  • Device, Method, and Graphical User Interface for Lightweight Messaging
    Publication number: 20160156574
    Abstract: An electronic device of a second user receives, from a first user, a first message. Subsequent to receiving the first message, the electronic device sends, to the first user, a second message responsive to the first message, wherein the second message is selected from a set of predefined first-reply messages. The set of predefined first-reply messages is based on first-reply factors for the second user, including content from one or more messages between the first user and the second user, and including one or more of: relationship characteristics between the first user and the second user, information provided by the first user and/or the second user to a social network, profile characteristics of the first user and/or the second user, environmental characteristics of the first user and/or the second user, and/or technical characteristics of the electronic device of the first user and/or the second user.
    Type: Application
    Filed: December 2, 2014
    Publication date: June 2, 2016
    Inventors: Sarah Hum, Andrew Nolan Rasmussen, Arturo J Esquivel Chambergo, Tatiana Janov Grossman, Ursula Anne Lim, Robert Michael Baldwin
  • Device, Method, and Graphical User Interface for Managing Customer Relationships using a Lightweight Messaging Platform
    Publication number: 20160156584
    Abstract: A server sends, to an electronic device of a first user, a data structure that includes a hierarchical interaction tree having a plurality of interaction nodes. The server then receives, from the electronic device of the first user, a first message, wherein the first message from the electronic device of the first user is selected from a set of predefined first-reply messages. Each first-reply message of the set of predefined first-reply messages corresponds to a distinct interaction node of the hierarchical interaction tree.
    Type: Application
    Filed: December 2, 2014
    Publication date: June 2, 2016
    Inventors: Sarah Hum, Andrew Nolan Rasmussen, Arturo J Esquivel Chambergo, Tatiana Janov Grossman, Ursula Anne Lim, Robert Michael Baldwin