Patents by Inventor Usha Dharmarajan

Usha Dharmarajan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call center support and documentation system
    Patent number: 7716595
    Abstract: A call center support and documentation system is provided. The call center support and documentation system assists an agent of a call center in processing calls. Specifically, the system assists the agent in processing calls more quickly by providing, on a single display screen, all of the information to process a call (including the customer's information, troubleshooting steps, and documentation). The system also assists the agent in documenting calls in an efficient and standardized manner. Documentation, such as the customer information and troubleshooting steps for a call, may be automatically populated in a uniform manner so that the agent may update the documentation database.
    Type: Grant
    Filed: April 28, 2006
    Date of Patent: May 11, 2010
    Assignee: Accenture Global Services GmbH
    Inventors: Daniel Joseph, Manjunath Shamaiah, Samrat Dasgupta, Usha Dharmarajan
  • Call center support and documentation system
    Publication number: 20070036329
    Abstract: A call center support and documentation system is provided. The call center support and documentation system assists an agent of a call center in processing calls. Specifically, the system assists the agent in processing calls more quickly by providing, on a single display screen, all of the information to process a call (including the customer's information, troubleshooting steps, and documentation). The system also assists the agent in documenting calls in an efficient and standardized manner. Documentation, such as the customer information and troubleshooting steps for a call, may be automatically populated in a uniform manner so that the agent may update the documentation database.
    Type: Application
    Filed: April 28, 2006
    Publication date: February 15, 2007
    Inventors: Daniel Joseph, Manjunath Shamaiah, Samrat Dasgupta, Usha Dharmarajan