Abstract: Embodiments of the present invention provide techniques for facilitating collaboration between participants of a process supported by a software application (e.g., a business process supported by a business application). According to one set of embodiments, a request to initiate a collaboration session for a transaction of the process is submitted through a user interface of the process itself within the software application. The collaboration session is then initiated using process and transaction context information retrieved from the software application. In some embodiments, portions of the process and transaction context information are made available to participants in the collaboration session. In further embodiments, the transaction and process context information is used to automatically match the initiator of the collaboration session with one or more appropriate collaboration participants.

Abstract: This disclosure describes, generally, methods and systems for predictive approaches used to auto-populate timecards for an employee/contractor. A system/framework is proposed that can auto-populate timecards for employees using predictive approaches. The predictive approaches may look at the patterns of time entry for the individual who is performing entry of the time. The system can also look at patterns of time entry for other team members within an organization or group whose time entry patterns may be similar or identical to other individuals.

Abstract: This disclosure describes, generally, methods and systems for implementing agile and dynamic help, defect tracking, and support frameworks for composite applications. The method includes implementing, on a computer system including a storage database, a composite application including a plurality of application components and establishing, in the computer system's storage database, a storage container for each of the plurality of application components. The storage containers are configured to store support information for each of the component applications. The method further includes storing, in the storage database, support data for each of the plurality of component applications, removing at least one of the plurality of component applications from the composite application, and maintaining, in the storage database, the support data for the remaining component applications of the composite application.

Abstract: This disclosure describes, generally, methods and systems for predictive approaches used to auto-populate timecards for an employee/contractor. A system/framework is proposed that can auto-populate timecards for employees using predictive approaches. The predictive approaches may look at the patterns of time entry for the individual who is performing entry of the time. The system can also look at patterns of time entry for other team members within an organization or group whose time entry patterns may be similar or identical to other individuals.

Abstract: This disclosure describes, generally, methods and systems for implementing agile and dynamic help, defect tracking, and support frameworks for composite applications. The method includes implementing, on a computer system including a storage database, a composite application including a plurality of application components and establishing, in the computer system's storage database, a storage container for each of the plurality of application components. The storage containers are configured to store support information for each of the component applications. The method further includes storing, in the storage database, support data for each of the plurality of component applications, removing at least one of the plurality of component applications from the composite application, and maintaining, in the storage database, the support data for the remaining component applications of the composite application.

Abstract: Embodiments of the present invention provide techniques for facilitating collaboration between participants of a process supported by a software application (e.g., a business process supported by a business application). According to one set of embodiments, a request to initiate a collaboration session for a transaction of the process is submitted through a user interface of the process itself within the software application. The collaboration session is then initiated using process and transaction context information retrieved from the software application. In some embodiments, portions of the process and transaction context information are made available to participants in the collaboration session. In further embodiments, the transaction and process context information is used to automatically match the initiator of the collaboration session with one or more appropriate collaboration participants.

Abstract: The present invention relates to a method of processing data files which are generated in accordance with different protocols. Each protocol defines a number of mark-up tags and each data file includes a number of respective mark-up tags, each mark-up tag having respective data associated therewith. The method including storing the data contained in a data file by receiving the data file, determining the protocol definition, and using the protocol definition to determine storage location(s) or processing action(s) for each of the mark-up tags of the data file. Once this has been done the protocol definition is used to determine contextual information for each of the mark-up tags of the data file. The marked up data contained within the data file is then extracted and, stored or processed in accordance with the determined contextual information and at least one of the storage location(s) or the processing action(s).

Abstract: The present invention relates to a method of processing data files which are generated in accordance with different protocols. Each protocol defines a number of mark-up tags and each data file includes a number of respective mark-up tags, each mark-up tag having respective data associated therewith. The method including storing the data contained in a data file by receiving the data file, determining the protocol definition, and using the protocol definition to determine storage location(s) or processing action(s) for each of the mark-up tags of the data file. Once this has been done the protocol definition is used to determine contextual information for each of the mark-up tags of the data file. The marked up data contained within the data file is then extracted and, stored or processed in accordance with the determined contextual information and at least one of the storage location(s) or the processing action(s).