Patents by Inventor V. Adele Condreay

V. Adele Condreay has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method to connect a call
    Patent number: 9001992
    Abstract: Disclosed are systems and methods to connect a call. The systems and methods provide techniques to receive a call from a caller and determine a calf path for the call. The call path is used to connect the caller to a call path destination. The call path destination may vary depending on factors in addition to the call path, such as, for example, a classification of the caller and a classification of the representative to whom the caller is to be connected.
    Type: Grant
    Filed: August 22, 2013
    Date of Patent: April 7, 2015
    Assignee: United Services Automobile Association (USAA)
    Inventors: V. Adele Condreay, Jason New, Bill Grigsby
  • System and method to connect a call
    Patent number: 8520832
    Abstract: Disclosed are systems and methods to connect a call. The systems and methods provide techniques to receive a call from a caller and determine a call path for the call. The call path is used to connect the caller to a call path destination. The call path destination may vary depending on factors in addition to the call path, such as, for example, a classification of the caller and a classification of the representative to whom the caller is to be connected.
    Type: Grant
    Filed: August 8, 2007
    Date of Patent: August 27, 2013
    Assignee: United Services Automobile Association (USAA)
    Inventors: V. Adele Condreay, Jason New, Bill Grigsby