Patents by Inventor Vadim Dymshyts

Vadim Dymshyts has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Management of transaction routing to enterprise agents
    Patent number: 10440182
    Abstract: A system is provided for routing transactions to individual ones of a group of agents, comprising, a queue wherein transactions to be routed are placed, a transmission facility sending invitations to interact with a transaction from the queue to agents, and a router routing transactions from the queue to individual agents who accept the invitation.
    Type: Grant
    Filed: May 12, 2017
    Date of Patent: October 8, 2019
    Inventors: Sergey Fedorov, Nikolay Anisimov, Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Nikolay I. Korolev, Vadim Dymshyts
  • Virtual interactions in contact center operations
    Patent number: 9998599
    Abstract: A contact center has channels for receiving communications requesting interaction with an agent, agent stations providing connection ability to received communications, and a Virtual Interaction (VI) Server connected to the LAN and executing VI software on a processor from a non-transitory medium. The VI Server creates and stores a Virtual Interaction object based on determination of an expected receipt of a future communication, the VI associating a source, an intent, a set of data regarding the source, and an agent station destination, and the created VI is stored and matched with a real incoming communication from the source associated in the VI, and the VI is then instantiated as a live interaction by connecting the source of the incoming call with the agent destination associated in the VI.
    Type: Grant
    Filed: March 13, 2017
    Date of Patent: June 12, 2018
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Vadim Dymshyts, Vidas Placiakis, Nikolay I. Korolev, Herbert Willi Artur Ristock
  • VIRTUAL INTERACTIONS IN CONTACT CENTER OPERATIONS
    Publication number: 20180027116
    Abstract: A contact center has channels for receiving communications requesting interaction with an agent, agent stations providing connection ability to received communications, and a Virtual Interaction (VI) Server connected to the LAN and executing VI software on a processor from a non-transitory medium. The VI Server creates and stores a Virtual Interaction object based on determination of an expected receipt of a future communication, the VI associating a source, an intent, a set of data regarding the source, and an agent station destination, and the created VI is stored and matched with a real incoming communication from the source associated in the VI, and the VI is then instantiated as a live interaction by connecting the source of the incoming call with the agent destination associated in the VI.
    Type: Application
    Filed: March 13, 2017
    Publication date: January 25, 2018
    Inventors: Vadim Dymshyts, Vidas Placiakis, Nikolay I. Korolev, Herbert Willi Artur Ristock
  • Management of transaction routing to enterprise agents
    Patent number: 9654634
    Abstract: A system is provided for routing transactions to individual ones of a group of agents, comprising, a queue wherein transactions to be routed are placed, a transmission facility sending invitations to interact with a transaction from the queue to agents, and a router routing transactions from the queue to individual agents who accept the invitation.
    Type: Grant
    Filed: April 21, 2009
    Date of Patent: May 16, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Sergey Fedorov, Nikolay Anisimov, Herbert Ristock, Vladimir Mezhibovsky, Nikolay Korolev, Vadim Dymshyts
  • Virtual interactions in contact center operations
    Patent number: 9596350
    Abstract: A contact center has channels for receiving communications requesting interaction with an agent, agent stations providing connection ability to received communications, and a Virtual Interaction (VI) Server connected to the LAN and executing VI software on a processor from a non-transitory medium. The VI Server creates and stores a Virtual Interaction object based on determination of an expected receipt of a future communication, the VI associating a source, an intent, a set of data regarding the source, and an agent station destination, and the created VI is stored and matched with a real incoming communication from the source associated in the VI, and the VI is then instantiated as a live interaction by connecting the source of the incoming call with the agent destination associated in the VI.
    Type: Grant
    Filed: July 21, 2016
    Date of Patent: March 14, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Vadim Dymshyts, Vidas Placiakis, Nikolay I. Korolev, Herbert Willi Artur Ristock
  • Management of Transaction Routing to Enterprise Agents
    Publication number: 20100266115
    Abstract: A system is provided for routing transactions to individual ones of a group of agents, comprising, a queue wherein transactions to be routed are placed, a transmission facility sending invitations to interact with a transaction from the queue to agents, and a router routing transactions from the queue to individual agents who accept the invitation.
    Type: Application
    Filed: April 21, 2009
    Publication date: October 21, 2010
    Inventors: Sergey Fedorov, Nikolay Anisimov, Herbert Ristock, Vladimir Mezhibovsky, Nikolay Korolev, Vadim Dymshyts