Abstract: A method and system within which products in the field may receive both predefined services and support as well as unknown services and support is described. The system embodied according aspects of the invention includes communicating with client applications to determine what services the client may request, to proceed to interact with those service requests, and to modify, update or provide new client services without user/customer intervention. Through the use of various web service protocols, the client is able to access infrastructure web services without requiring a priori knowledge of the services. This allows the client to adapt to changes in the provisioning of services without the prerequisite of a software upgrade or other a priori knowledge of such changes.