Patents by Inventor Valery Issayev

Valery Issayev has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for providing an interactive home agent with access to call center functionality and resources
    Patent number: 7372956
    Abstract: A call center system supports remote agent stations through a network by establishing a data link between a computer platform at the remote agent station and a CTI-processor connected to a telephony switch at the call center, and switching incoming calls from the call center to a telephone at the remote agent station while sending data pertaining to the calls via the data link to the computer platform at the remote agent station to be displayed. Data pertaining to calls is retrieved from a data base at the call center and sent via the data link to be displayed on a video display at the remote agent station. The data can include scripts for an agent at the remote station. Call center services are supported by cooperation between software at the CTI processor and the computer platform at the remote station. In one embodiment the data link, once established, is kept open while calls continue to be switched to the remote station.
    Type: Grant
    Filed: August 31, 1999
    Date of Patent: May 13, 2008
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Dan Kikinis, Oleg Bondarenko, Valery Issayev, Yuri Shtivelman
  • Method and apparatus for providing an interactive home agent with access to call center functionality and resources
    Patent number: 5960073
    Abstract: A call center system supports remote agent stations through a network by establishing a data link between a computer platform at the remote agent station and a CTI-processor connected to a telephony switch at the call center, and switching incoming calls from the call center to a telephone at the remote agent station while sending data pertaining to the calls via the data link to the computer platform at the remote agent station to be displayed. Data pertaining to calls is retrieved from a data base at the call center and sent via the data link to be displayed on a video display at the remote agent station. The data can include scripts for an agent at the remote station. Call center services are supported by cooperation between software at the CTI processor and the computer platform at the remote station. In one embodiment the data link, once established, is kept open while calls continue to be switched to the remote station.
    Type: Grant
    Filed: September 30, 1997
    Date of Patent: September 28, 1999
    Assignee: Genesys Telecommunications Laboratories , Inc.
    Inventors: Dan Kikinis, Oleg Bondarenko, Valery Issayev, Yuri Shtivelman