Abstract: A method for providing automated customer feedback monitoring in real-time to facilitate identification and resolution of errors is disclosed. The method includes ingesting, via an application programming interface, data from a source, the data including feedback information from a customer; persisting the data in a file format, the file format including a tabular file format; filtering the persisted data based on a rating and a keyword; identifying a category for the filtered data based on a characteristic of the filtered data; determining whether a log file corresponds to the filtered data based on the identified category, the log file including an error log file that corresponds to an issue, and when the log file corresponds to the filtered data; correlating the filtered data with the determined log file; and determining a priority level for the issue by using the correlated data and the log file.

Abstract: A method for executing a process may include: receiving a process comprising data to execute from a sub-system; identifying a process graph for the process to execute, the process graph comprising a plurality of nodes connected by edges, each of the plurality of nodes in the process graph represents a type of operation to perform, an identification of data input, and an address for a handler; retrieve the identified process graph from a process graph source; traverse the identified process graph to a first node; call a first handler identified by the first node with the data; receive a first result; select, based on the result, one of a plurality of edges from the first node to a second node; call a second handler identified by the second node with the first result and the data; receive a second result; and output the second result to the sub-system.