Patents by Inventor Vanessa Clark Wodzinski

Vanessa Clark Wodzinski has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND APPARATUS FOR MONITORING CHAT SESSIONS IN A CONTACT CENTER
    Publication number: 20140282083
    Abstract: A network call center system has a Unified Communication and Collaboration (UCC) device coupled to a communication network for managing incoming and outgoing calls. The UCC device connects a first user with a second user. The UCC device generates a screen on a communication device of the second user wherein the screen having a chat window to display communication between the first user and the second user. The screen further has a first function icon which when selected allows a third user to see the chat window and the communication between the first user and the second user.
    Type: Application
    Filed: March 15, 2013
    Publication date: September 18, 2014
    Inventors: Arthur Louis Gaetano Jr., Vanessa Clark Wodzinski