Patents by Inventor Varsha Kansal

Varsha Kansal has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Machine learning system for identifying potential escalation of customer service requests
    Patent number: 11017268
    Abstract: A method, system and computer-usable medium are disclosed for machine learning to identify service request records associated with an account that is likely to escalate. Certain aspects of the disclosure include generating a random forest model using a training set of service request records to determine a probability of escalation for service requests of the training set; applying the random forest model to a current set of service request records to determine an escalation probability for service requests in the current set; and assigning service request records in the current set to a plurality of escalation probability bins, wherein the service request records of the current set are generally equally divided between the plurality of escalation probability bins, and wherein the service request records of the current set are assigned to a probability bin based on the escalation probability of the service request record.
    Type: Grant
    Filed: June 21, 2019
    Date of Patent: May 25, 2021
    Assignee: Dell Products L.P.
    Inventors: Varsha Kansal, Rajkumar Dan
  • Machine Learning System for Identifying Potential Escalation of Customer Service Requests
    Publication number: 20200401849
    Abstract: A method, system and computer-usable medium are disclosed for machine learning to identify service request records associated with an account that is likely to escalate. Certain aspects of the disclosure include generating a random forest model using a training set of service request records to determine a probability of escalation for service requests of the training set; applying the random forest model to a current set of service request records to determine an escalation probability for service requests in the current set; and assigning service request records in the current set to a plurality of escalation probability bins, wherein the service request records of the current set are generally equally divided between the plurality of escalation probability bins, and wherein the service request records of the current set are assigned to a probability bin based on the escalation probability of the service request record.
    Type: Application
    Filed: June 21, 2019
    Publication date: December 24, 2020
    Applicant: Dell Products L.P.
    Inventors: Varsha Kansal, Rajkumar Dan