Abstract: Systems, methods, and apparatus are disclosed that provide a pickup process for items purchased from a store. In some embodiments, a mobile computing device of a customer may determine whether the mobile computing device and therefore the customer are in a pickup zone for a store. In response to determining that the mobile computing device is in the pickup zone, the mobile computing device may notify the customer and request whether the customer wishes to initiate pickup of purchased items from the store. The mobile computing device may notify a merchandise pickup system of the customer's desire to pickup the purchased items.

Abstract: A method for scan, try and/or buy may include receiving, from a mobile device, information that is representative of a clothing outfit. The clothing outfit may include a plurality of merchandise items available for purchase through a store. The information may be obtained by the mobile device by scanning a single code associated with the clothing outfit. The obtained information may be used to cause at least one user interface element associated with the clothing outfit to be displayed on the mobile device. In response to receiving a selection from the mobile device of the at least one user interface element, the plurality of merchandise items associated with the clothing outfit may be delivered to a merchandise check-out location within the store. The merchandise check-out location may be operable to receive payment from the user for the clothing outfit.

Abstract: Systems, methods, and apparatus are disclosed that provide a pickup process for items purchased from stores of allied merchants. In some embodiments, a customer may place an order via an e-commerce storefront that includes products from multiple merchants in a geographic region. In response to receiving the order, a merchandise pickup system may assign associates to collect the ordered products from the allied merchants and return the collected products to a pickup location. The merchandise pickup system may send a pickup notification to the customer indicating the products are ready for pickup from the pickup location.

Abstract: Certain embodiments involve enhancing personalization of a virtual-commerce environment by identifying an augmented-reality visual of the virtual-commerce environment. For example, a system obtains a data set that indicates a plurality of augmented-reality visuals generated in a virtual-commerce environment and provided for view by a user. The system obtains data indicating a triggering user input that corresponds to a predetermined user input provideable by the user as the user views an augmented-reality visual of the plurality of augmented-reality visuals. The system obtains data indicating a user input provided by the user. The system compares the user input to the triggering user input to determine a correspondence (e.g., a similarity) between the user input and the triggering user input. The system identifies a particular augmented-reality visual of the plurality of augmented-reality visuals that is viewed by the user based on the correspondence and stores the identified augmented-reality visual.

Abstract: A method for scan, try and/or buy may include receiving, from a mobile device, information that is representative of a clothing outfit. The clothing outfit may include a plurality of merchandise items available for purchase through a store. The information may be obtained by the mobile device by scanning a single code associated with the clothing outfit. The obtained information may be used to cause at least one user interface element associated with the clothing outfit to be displayed on the mobile device. In response to receiving a selection from the mobile device of the at least one user interface element, the plurality of merchandise items associated with the clothing outfit may be delivered to a merchandise check-out location within the store. The merchandise check-out location may be operable to receive payment from the user for the clothing outfit.

Abstract: The present application relates to a method and system that enable consumers to have deliveries made and services performed safely and securely when they are not at the location at which the delivery is made or service is performed.

Abstract: Certain embodiments involve enhancing personalization of a virtual-commerce environment by identifying an augmented-reality visual of the virtual-commerce environment. For example, a system obtains a data set that indicates a plurality of augmented-reality visuals generated in a virtual-commerce environment and provided for view by a user. The system obtains data indicating a triggering user input that corresponds to a predetermined user input provideable by the user as the user views an augmented-reality visual of the plurality of augmented-reality visuals. The system obtains data indicating a user input provided by the user. The system compares the user input to the triggering user input to determine a correspondence (e.g., a similarity) between the user input and the triggering user input. The system identifies a particular augmented-reality visual of the plurality of augmented-reality visuals that is viewed by the user based on the correspondence and stores the identified augmented-reality visual.

Abstract: This disclosure generally covers systems and methods that identify objects within an augmented reality (“AR”) scene (received from a user) to gather information concerning the user's physical environment or physical features and to recommend products. In particular, the disclosed systems and methods detect characteristics of multiple objects shown within an AR scene received from a user and, based on the detected characteristics, select products to recommend to the user. When analyzing characteristics, in some embodiments, the disclosed systems and methods determine visual characteristics associated with the real object or virtual object, such as color or location of an object. The disclosed systems and methods, in some embodiments, then select an endorsed product to recommend for use with the real object—based on the determined visual characteristics—and create a product recommendation that recommends the endorsed product.

Abstract: Certain embodiments involve enhancing personalization of a virtual-commerce environment by identifying an augmented-reality visual of the virtual-commerce environment. For example, a system obtains a data set that indicates a plurality of augmented-reality visuals generated in a virtual-commerce environment and provided for view by a user. The system obtains data indicating a triggering user input that corresponds to a predetermined user input provideable by the user as the user views an augmented-reality visual of the plurality of augmented-reality visuals. The system obtains data indicating a user input provided by the user. The system compares the user input to the triggering user input to determine a correspondence (e.g., a similarity) between the user input and the triggering user input. The system identifies a particular augmented-reality visual of the plurality of augmented-reality visuals that is viewed by the user based on the correspondence and stores the identified augmented-reality visual.

Abstract: Provided are methods and techniques for providing a product recommendation to a user using augmented reality. A product recommendation system determines a user viewpoint, the viewpoint including an augmented product positioned in a camera image of the user's surroundings. Based on the viewpoint, the product recommendation system determines the position of the augmented product in the viewpoint and the similarity between the augmented product and other candidate products that are similar to the augmented product. The product recommendation system then creates a set of recommendation images, each recommendation image including an image of the candidate product that is substituted for the augmented product in the viewpoint. The product recommendation system can then evaluate the recommendation images based on overall color compatibility. Based on the evaluation, for example, the product recommendation system selects a recommendation image that is provided to the user.

Abstract: The present application relates to a method and system that enable consumers to have deliveries made and services performed safely and securely when they are not at the location at which the delivery is made or service is performed.

Abstract: Systems, methods, and apparatus are disclosed that provide a pickup process for items purchased from a store. In some embodiments, a mobile computing device of a customer may determine whether the mobile computing device and therefore the customer are in a pickup zone for a store. In response to determining that the mobile computing device is in the pickup zone, the mobile computing device may notify the customer and request whether the customer wishes to initiate pickup of purchased items from the store. The mobile computing device may notify a merchandise pickup system of the customer's desire to pickup the purchased items.

Abstract: Systems, methods, and apparatus are disclosed that provide a pickup process for items purchased from stores of allied merchants. In some embodiments, a customer may place an order via an e-commerce storefront that includes products from multiple merchants in a geographic region. In response to receiving the order, a merchandise pickup system may assign associates to collect the ordered products from the allied merchants and return the collected products to a pickup location. The merchandise pickup system may send a pickup notification to the customer indicating the products are ready for pickup from the pickup location.

Abstract: A system and method for dynamically selecting products for presentation to consumers in a hands-on environment of a merchant, based upon social signals acquired from consumers in an online environment.

Abstract: Systems, methods, and apparatus are disclosed that provide a merchandise return and/or exchange process for items purchased from brick-and-mortar and/or e-commerce stores. In some embodiments, a mobile computing device of a customer may determine whether the mobile computing device and therefore the customer are in a defined zone for a store. In response to determining that the mobile computing device is in the defined zone, the mobile computing device may notify the customer and request whether the customer wishes to initiate a return and/or exchange of purchased items to the store. The mobile computing device may notify a merchandise pickup system of the customer's desire to return the purchased items.

Abstract: A method for scan, try and/or buy may include receiving, from a mobile device, information that is representative of a clothing outfit. The clothing outfit may include a plurality of merchandise items available for purchase through a store. The information may be obtained by the mobile device by scanning a single code associated with the clothing outfit. The obtained information may be used to cause at least one user interface element associated with the clothing outfit to be displayed on the mobile device. In response to receiving a selection from the mobile device of the at least one user interface element, the plurality of merchandise items associated with the clothing outfit may be delivered to a merchandise check-out location within the store. The merchandise check-out location may be operable to receive payment from the user for the clothing outfit.

Abstract: Systems, methods, and apparatus are disclosed that provide a pickup process for items purchased from a store. In some embodiments, a mobile computing device of a customer may determine whether the mobile computing device and therefore the customer are in a pickup zone for a store. In response to determining that the mobile computing device is in the pickup zone, the mobile computing device may notify the customer and request whether the customer wishes to initiate pickup of purchased items from the store. The mobile computing device may notify a merchandise pickup system of the customer's desire to pickup the purchased items.

Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.

Abstract: A system and method that supports activities such as contests and sweepstakes within a social network environment.

Abstract: A social gift registry provides tools to aid those planning for major milestones in life to engage a network of friends, family, and others in communicating information about the life event, helping to identify and track gifts for the celebrants, and enabling the management of the activities involved in the celebration.