Patents by Inventor Vasileios John Gianoukos
Vasileios John Gianoukos has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20220417361Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.Type: ApplicationFiled: June 25, 2021Publication date: December 29, 2022Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Kenneth Norman Heim
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Publication number: 20220294906Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.Type: ApplicationFiled: March 8, 2022Publication date: September 15, 2022Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Kenneth Norman Heim
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Publication number: 20220191328Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.Type: ApplicationFiled: March 8, 2022Publication date: June 16, 2022Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Kenneth Norman Heim
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Publication number: 20220191329Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.Type: ApplicationFiled: March 8, 2022Publication date: June 16, 2022Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Kenneth Norman Heim
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Patent number: 11172067Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.Type: GrantFiled: August 6, 2014Date of Patent: November 9, 2021Assignee: HeyWire, Inc.Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Kenneth Norman Heim
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Patent number: 10505889Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. An application operating on the IP enabled device determines in conjunction with the social messaging hub a mode of transmission as a function of parameters including device location and destination of a message.Type: GrantFiled: May 6, 2016Date of Patent: December 10, 2019Assignee: SALESFORCE.COM, INC.Inventors: Eugene Lee Lew, Gary M. Lauder, Vasileios John Gianoukos
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Patent number: 10455377Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. The social messaging hub can provide a predetermined auto-reply response and retain messages for a timed duration in a message retention queue when requested by a user. Messages may be viewed with a data enabled device application at various zoom levels.Type: GrantFiled: November 5, 2015Date of Patent: October 22, 2019Assignee: SALESFORCE.COM, INC.Inventors: Eugene Lee Lew, Vasileios John Gianoukos
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Patent number: 10064049Abstract: A messaging hub provides communication services for user devices associated with an enterprise office telephone number. The messaging hub establishes a secure connection between the messaging hub local SMSC/MMSC and a data adapter of a unified communications service, provision the enterprise office telephone number for use in a global SMS/MMS network and delivers messages addressed to the enterprise office telephone number to selected user devices.Type: GrantFiled: December 23, 2016Date of Patent: August 28, 2018Assignee: SALESFORCE.COM, INC.Inventors: Eugene Lee Lew, Vasileios John Gianoukos
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Patent number: 9961035Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services, such as Microsoft Windows Live Messenger, AIM, Yahoo, GoogleTalk, Facebook and Twitter to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device.Type: GrantFiled: December 22, 2014Date of Patent: May 1, 2018Assignee: Heywire, Inc.Inventors: Gene Lee Lew, Vasileios John Gianoukos
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Publication number: 20160255041Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. An application operating on the IP enabled device determines in conjunction with the social messaging hub a mode of transmission as a function of parameters including device location and destination of a message.Type: ApplicationFiled: May 6, 2016Publication date: September 1, 2016Inventors: Eugene Lee Lew, Gary M. Lauder, Vasileios John Gianoukos
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Patent number: 9356907Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. An application operating on the IP enabled device determines in conjunction with the social messaging hub a mode of transmission as a function of parameters including device location and destination of a message.Type: GrantFiled: April 6, 2012Date of Patent: May 31, 2016Assignee: HeyWire, Inc.Inventors: Eugene Lee Lew, Gary M. Lauder, Vasileios John Gianoukos
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Publication number: 20150163654Abstract: A method to provide enhanced 911 services on mobile devices includes determining that a function or application on the mobile device requires a geo-location of the mobile device enabling, determining that a user has blocked the geo-location features of the mobile device or the geo-location features of the device are otherwise disabled, checking a whitelist to determine whether the function/application is allowed to override the user's or device's settings for geo-location purposes and determining that destination of the message is 911. If the conditions for override are met, the method overrides the user preference or device settings and provides the geo-location of the mobile device to the function/application and displays the override condition to the user.Type: ApplicationFiled: December 9, 2014Publication date: June 11, 2015Inventors: Eugene Lee Lew, Vasileios John Gianoukos
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Publication number: 20150113082Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services, such as Microsoft Windows Live Messenger, AIM, Yahoo, GoogleTalk, Facebook and Twitter to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device.Type: ApplicationFiled: December 22, 2014Publication date: April 23, 2015Inventors: Gene Lee Lew, Vasileios John Gianoukos
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Patent number: 8918085Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services, such as Microsoft Windows Live Messenger, AIM, Yahoo, GoogleTalk, Facebook and Twitter to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device.Type: GrantFiled: May 19, 2011Date of Patent: December 23, 2014Assignee: MediaFriends, Inc.Inventors: Eugene Lee Lew, Vasileios John Gianoukos
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Publication number: 20130310089Abstract: A social messaging hub provides communication services including voice text messaging for a data enabled device having Internet network access capabilities. A user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Voice text messages are processed, stored and delivered as SMS messages using resources on the social messaging hub and the global SMS infrastructure. Voice text messages may be sent to both subscriber and non-subscriber devices connected to the global SMS infrastructure.Type: ApplicationFiled: July 18, 2013Publication date: November 21, 2013Inventors: Vasileios John Gianoukos, Eugene Lee Lew
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Publication number: 20120226759Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. An application operating on the IP enabled device determines in conjunction with the social messaging hub a mode of transmission as a function of parameters including device location and destination of a message.Type: ApplicationFiled: April 6, 2012Publication date: September 6, 2012Inventors: Eugene Lee Lew, Gary M. Lauder, Vasileios John Gianoukos
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Publication number: 20120221962Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. The social messaging hub can provide a predetermined auto-reply response and retain messages for a timed duration in a message retention queue when requested by a user. Messages may be viewed with a data enabled device application at various zoom levels.Type: ApplicationFiled: April 6, 2012Publication date: August 30, 2012Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Fitzroy Robertson
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Publication number: 20110238766Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services, such as Microsoft Windows Live Messenger, AIM, Yahoo, GoogleTalk, Facebook and Twitter to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device.Type: ApplicationFiled: May 19, 2011Publication date: September 29, 2011Inventors: Eugene Lee Lew, Vasileios John Gianoukos