Patents by Inventor Vedavyas KADUDAS

Vedavyas KADUDAS has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for diverting callers to Web sessions
    Patent number: 9325845
    Abstract: A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.
    Type: Grant
    Filed: June 20, 2013
    Date of Patent: April 26, 2016
    Assignee: 24/7 Customer, Inc.
    Inventors: Patrick Nguyen, Andrew Chang, Vedavyas Kadudas, Matt Oshry, Michael Bodell
  • METHOD AND APPARATUS FOR DIVERTING CALLERS TO WEB SESSIONS
    Publication number: 20130343534
    Abstract: A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.
    Type: Application
    Filed: June 20, 2013
    Publication date: December 26, 2013
    Inventors: Patrick NGUYEN, Andrew CHANG, Vedavyas KADUDAS, Matt OSHRY, Michael BODELL