Abstract: Disclosed is method and system for converting text used to perform an operation to reusable actionable knowledge form. Procedural knowledge available in run books is converted into reusable actionable knowledge form. The method comprises structuring the text by performing merging, grouping, editing, removing statements and marking statements present in structured text into action segments, predicates, and comments, by parsing technique and rule based reasoning. Predicate comprise conditions, action segment comprise actionable statements executed upon fulfilling conditions. Actionable statement is used to perform a task of the operation.

Abstract: Systems and methods for configuring and performing operational services (OS) for a technology service (TS) corresponding to the received messages based on invoking the tools wherein the tools may be configured by translating the configuration of the services. The method includes: configuring the OS and executing the OS which further comprises the steps of identification of a first OS and a first operation based on the configuration, routing a first message received, executing the first operation by the first OS, routing the first message to the first OS identified. The first operation is performed by invoking a first tool wherein the first tool may send the first message to the router which further routes the first message to the OS with the first message eventually reaching the user via the TS. Similarly, a second operation may be performed by a second OS.

Abstract: Systems and methods for configuring and executing services are disclosed. A plurality of services and a plurality of technology services are configured based on information stored in a knowledge repository. The plurality of services and the plurality of technology services correspond to a plurality of messages. The service is configured for a technology service. The configuration comprises transformation, validation and operation data, a service adapter and tools associated with each service and a plurality of operations to be performed by the tools corresponding to each service. Based on the configuration, a first service and a first operation identified corresponding to a first message. The first message is routed to the first service identified and the first operation is performed by invoking a first tool. After performing the operation, a second message is sent to identify the second service.

Abstract: Disclosed is method and system for converting text used to perform an operation to reusable actionable knowledge form. Procedural knowledge available in run books is converted into reusable actionable knowledge form. The method comprises structuring the text by performing merging, grouping, editing, removing statements and marking statements present in structured text into action segments, predicates, and comments, by parsing technique and rule based reasoning. Predicate comprise conditions, action segment comprise actionable statements executed upon fulfilling conditions. Actionable statement is used to perform a task of the operation.