Patents by Inventor Veeranna Angadageri Yamanappa

Veeranna Angadageri Yamanappa has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for delivering a contact to a preferred agent after a set wait period
    Patent number: 8913736
    Abstract: A method for assigning a contact to undifferentiated agents is provided, comprising: describing substantially each undifferentiated agent using at least one agent attribute to produce a set of agent attribute values; describing a contact using at least one contact attribute to produce a set of contact attribute values; relating the sets of agent and contact attribute values to produce at least one preferred agent; determining an expected wait time for substantially each of the at least one preferred agent to produce a set of expected wait times; determining a wait tolerance for the contact; if the expected wait time for at least one preferred agent is less than the wait tolerance, then assign the contact to the at least one preferred agent; and if the expected wait time for the at least one preferred agent is greater than the wait tolerance, then assign the contact to an undifferentiated agent.
    Type: Grant
    Filed: August 5, 2011
    Date of Patent: December 16, 2014
    Assignee: Avaya Inc.
    Inventors: Joylee E. Kohler, Dhaval Desai, Luciano Godoy Fagundes, Mohammad Khan, Tommy Moran, Veeranna Angadageri Yamanappa
  • SYSTEM AND METHOD FOR MANAGING AVATARS
    Publication number: 20130166274
    Abstract: A system and method for managing an avatar is provided. The method comprises receiving an initial input from one or more communication interfaces, processing the initial input using one or more processors, determining one or more initial characteristics based on processing the initial input and providing instructions to generate and display the avatar with one or more initial avatar characteristics in response to the one or more initial characteristics.
    Type: Application
    Filed: December 21, 2011
    Publication date: June 27, 2013
    Applicant: AVAYA INC.
    Inventors: Luciano Godoy FAGUNDES, Tommy MORAN, Veeranna Angadageri YAMANAPPA, Mohammad Raza KHAN, Dhaval Tusharbhai DESAI, Joylee Kohler
  • SYSTEM AND METHOD FOR DELIVERING A CONTACT TO A PREFERRED AGENT AFTER A SET WAIT PERIOD
    Publication number: 20120183131
    Abstract: A method for assigning a contact to undifferentiated agents is provided, comprising: describing substantially each undifferentiated agent using at least one agent attribute to produce a set of agent attribute values; describing a contact using at least one contact attribute to produce a set of contact attribute values; relating the sets of agent and contact attribute values to produce at least one preferred agent; determining an expected wait time for substantially each of the at least one preferred agent to produce a set of expected wait times; determining a wait tolerance for the contact; if the expected wait time for at least one preferred agent is less than the wait tolerance, then assign the contact to the at least one preferred agent; and if the expected wait time for the at least one preferred agent is greater than the wait tolerance, then assign the contact to an undifferentiated agent.
    Type: Application
    Filed: August 5, 2011
    Publication date: July 19, 2012
    Applicant: Avaya Inc.
    Inventors: Joylee E. Kohler, Dhaval Desai, Luciano Godoy Fagundes, Mohammad Khan, Tommy Moran, Veeranna Angadageri Yamanappa