Abstract: A network device is located in a cloud routing services center that is separate from a customer network. The network device provides a user interface to solicit, from a customer device outside the cloud routing services center, structured routing criteria for virtual private network (VPN) routes over a Multiprotocol Label Switching (MPLS) network and receives, from the customer device, customer routing criteria selected from the structured routing criteria. The network device retrieves network configuration data for the MPLS network and applies the customer routing criteria to the network configuration data to generate a customer VPN routing plan for the MPLS network. The network device analyzes the customer VPN routing plan to determine if the routing plan is viable and, if the routing plan is viable, configures devices in the MPLS network to implement a customer VPN based on the customer VPN routing plan.

Abstract: A network device is located in a cloud routing services center that is separate from a customer network. The network device provides a user interface to solicit, from a customer device outside the cloud routing services center, structured routing criteria for virtual private network (VPN) routes over a Multiprotocol Label Switching (MPLS) network and receives, from the customer device, customer routing criteria selected from the structured routing criteria. The network device retrieves network configuration data for the MPLS network and applies the customer routing criteria to the network configuration data to generate a customer VPN routing plan for the MPLS network. The network device analyzes the customer VPN routing plan to determine if the routing plan is viable and, if the routing plan is viable, configures devices in the MPLS network to implement a customer VPN based on the customer VPN routing plan.

Abstract: A system, method, processor and client device for an instant messaging (IM) system including an IM server and a user device operationally coupled to the IM server. The IM server provides an availability indication element to the user device indicating if any one of a plurality agents are available for an IM communication session. The user device enables selection of the availability indication element to initiate the IM communication session. The IM server routes the IM communication session to the available agent if the availability indication is selected by the user. The user device may provide a user interface including the availability indication. The user interface may display an IM buddy indication associated with the plurality of agents. The availability indication may be displayed in the user interface overlapping with the IM buddy indication.