Patents by Inventor Venkat R. Goud

Venkat R. Goud has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus for providing customer treatment information over a network
    Patent number: 8600964
    Abstract: Methods and apparatus are disclosed for providing customer treatment information over a network. A transaction communication is established between a first enterprise and a second enterprise by receiving a request from a user associated with the first enterprise to establish the transaction communication; determining if the second enterprise is authorized to access enterprise information of the first enterprise; obtaining enterprise information from an enterprise database of the first enterprise; and providing the obtained information to the second enterprise as part of the establishment of the transaction communication if the second enterprise is authorized to access the enterprise information of the first enterprise. The enterprise information is typically related to the transaction and may comprise one or more of customer priority information and a transaction history.
    Type: Grant
    Filed: September 28, 2007
    Date of Patent: December 3, 2013
    Assignee: Avaya Inc.
    Inventors: Krishna K Dhara, Venkat R Goud, Venkatesh Krishnaswamy
  • Methods and Apparatus for Providing Customer Treatment Information Over a Network
    Publication number: 20090089289
    Abstract: Methods and apparatus are disclosed for providing customer treatment information over a network. A transaction communication is established between a first enterprise and a second enterprise by receiving a request from a user associated with the first enterprise to establish the transaction communication; determining if the second enterprise is authorized to access enterprise information of the first enterprise; obtaining enterprise information from an enterprise database of the first enterprise; and providing the obtained information to the second enterprise as part of the establishment of the transaction communication if the second enterprise is authorized to access the enterprise information of the first enterprise. The enterprise information is typically related to the transaction and may comprise one or more of customer priority information and a transaction history.
    Type: Application
    Filed: September 28, 2007
    Publication date: April 2, 2009
    Inventors: Krishna K. Dhara, Venkat R. Goud, Venkatesh Krishnaswamy