Patents by Inventor Venu Gopal Rao Vajjala
Venu Gopal Rao Vajjala has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11700255Abstract: The present disclosure includes a feedback framework that receives feedback for a component of an information technology platform. The component includes the feedback framework, the information technology platform, a software application, a web browser, a client device, a client instance, or a virtual server. The feedback framework obtains context information associated with the feedback. The context information includes a system log, a screenshot, a web address of a web browser of the client device, version information, and/or the like. The feedback framework also determines an identity of the component by executing a handler. The feedback framework then determines a notification to send based on the identity of the component, and sends the notification with the feedback and the context information.Type: GrantFiled: July 12, 2021Date of Patent: July 11, 2023Assignee: ServiceNow, Inc.Inventors: Prabodh Saha, Manojkumar Haridas Shende, Venu Gopal Rao Vajjala, Revanth Chowdary
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Patent number: 11632440Abstract: A system may involve a communication bus and computational instances configured for communication with one another by way of the communication bus. The system is configured to: (i) receive, by a first computational instance, a first communication request, wherein the first communication request specifies first attributes; (ii) store, in a first persistent storage, the first attributes; (iii) generate a second communication request that specifies second attributes; (iv) transmit, by the first computational instance and to a second computational instance by way of the communication bus, the second communication request; (v) receive, by the second computational instance, the second communication request; (vi) store, in a second persistent storage, the second attributes; (vii) generate a third communication request that specifies third attributes; and (viii) transmit, by the second computational instance and to a third computational instance by way of the communication bus, the third communication request.Type: GrantFiled: April 27, 2022Date of Patent: April 18, 2023Assignee: ServiceNow, Inc.Inventors: Prabodh Saha, Jonathan Sparks, Venu Gopal Rao Vajjala
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Publication number: 20220256010Abstract: A system may involve a communication bus and computational instances configured for communication with one another by way of the communication bus. The system is configured to: (i) receive, by a first computational instance, a first communication request, wherein the first communication request specifies first attributes; (ii) store, in a first persistent storage, the first attributes; (iii) generate a second communication request that specifies second attributes; (iv) transmit, by the first computational instance and to a second computational instance by way of the communication bus, the second communication request; (v) receive, by the second computational instance, the second communication request; (vi) store, in a second persistent storage, the second attributes; (vii) generate a third communication request that specifies third attributes; and (viii) transmit, by the second computational instance and to a third computational instance by way of the communication bus, the third communication request.Type: ApplicationFiled: April 27, 2022Publication date: August 11, 2022Inventors: Prabodh Saha, Jonathan Sparks, Venu Gopal Rao Vajjala
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Patent number: 11363115Abstract: A system may involve a communication bus and computational instances configured for communication with one another by way of the communication bus. The system is configured to: (i) receive, by a first computational instance, a first communication request, wherein the first communication request specifies first attributes; (ii) store, in a first persistent storage, the first attributes; (iii) generate a second communication request that specifies second attributes; (iv) transmit, by the first computational instance and to a second computational instance by way of the communication bus, the second communication request; (v) receive, by the second computational instance, the second communication request; (vi) store, in a second persistent storage, the second attributes; (vii) generate a third communication request that specifies third attributes; and (viii) transmit, by the second computational instance and to a third computational instance by way of the communication bus, the third communication request.Type: GrantFiled: November 5, 2020Date of Patent: June 14, 2022Assignee: ServiceNow, Inc.Inventors: Prabodh Saha, Jonathan Sparks, Venu Gopal Rao Vajjala
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Publication number: 20220141308Abstract: A system may involve a communication bus and computational instances configured for communication with one another by way of the communication bus. The system is configured to: (i) receive, by a first computational instance, a first communication request, wherein the first communication request specifies first attributes; (ii) store, in a first persistent storage, the first attributes; (iii) generate a second communication request that specifies second attributes; (iv) transmit, by the first computational instance and to a second computational instance by way of the communication bus, the second communication request; (v) receive, by the second computational instance, the second communication request; (vi) store, in a second persistent storage, the second attributes; (vii) generate a third communication request that specifies third attributes; and (viii) transmit, by the second computational instance and to a third computational instance by way of the communication bus, the third communication request.Type: ApplicationFiled: November 5, 2020Publication date: May 5, 2022Inventors: Prabodh Saha, Jonathan Sparks, Venu Gopal Rao Vajjala
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Publication number: 20210344679Abstract: The present disclosure includes a feedback framework that receives feedback for a component of an information technology platform. The component includes the feedback framework, the information technology platform, a software application, a web browser, a client device, a client instance, or a virtual server. The feedback framework obtains context information associated with the feedback. The context information includes a system log, a screenshot, a web address of a web browser of the client device, version information, and/or the like. The feedback framework also determines an identity of the component by executing a handler. The feedback framework then determines a notification to send based on the identity of the component, and sends the notification with the feedback and the context information.Type: ApplicationFiled: July 12, 2021Publication date: November 4, 2021Inventors: Prabodh Saha, Manojkumar Haridas Shende, Venu Gopal Rao Vajjala, Revanth Chowdary
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Patent number: 11112939Abstract: Disclosed herein are systems and methods for dynamically generating menu items in response to a user selection of text in a scripting interface based on a context associated with the text and metadata associated with the text. Using the techniques disclosed herein, a computing system generates one or more menu items in a pop-up menu in response to a selection (e.g., right-click) of text. The computer system enables user customization of the menu items 132 aggregated on the pop-up menu 130, such that the user customization includes defining the task executed by a menu item in response to being selected from the pop-up menu and defining conditions in which the menu item may be generated in the pop-up menu. In some embodiments, machine-learning techniques may be implemented by the computing system to dynamically identify selection trends and predict suitable menu items to propagate on the pop-up menu.Type: GrantFiled: May 7, 2018Date of Patent: September 7, 2021Assignee: ServiceNow, Inc.Inventors: Venu Gopal Rao Vajjala, Nitin Chugh, Prabodh Saha
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Patent number: 11063946Abstract: The present disclosure includes a feedback framework that receives feedback for a component of an information technology platform. The component includes the feedback framework, the information technology platform, a software application, a web browser, a client device, a client instance, or a virtual server. The feedback framework obtains context information associated with the feedback. The context information includes a system log, a screenshot, a web address of a web browser of the client device, version information, and/or the like. The feedback framework also determines an identity of the component by executing a handler. The feedback framework then determines a notification to send based on the identity of the component, and sends the notification with the feedback and the context information.Type: GrantFiled: October 24, 2018Date of Patent: July 13, 2021Assignee: ServiceNow, Inc.Inventors: Prabodh Saha, Manojkumar Haridas Shende, Venu Gopal Rao Vajjala, Revanth Chowdary
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Publication number: 20200137057Abstract: The present disclosure includes a feedback framework that receives feedback for a component of an information technology platform. The component includes the feedback framework, the information technology platform, a software application, a web browser, a client device, a client instance, or a virtual server. The feedback framework obtains context information associated with the feedback. The context information includes a system log, a screenshot, a web address of a web browser of the client device, version information, and/or the like. The feedback framework also determines an identity of the component by executing a handler. The feedback framework then determines a notification to send based on the identity of the component, and sends the notification with the feedback and the context information.Type: ApplicationFiled: October 24, 2018Publication date: April 30, 2020Inventors: Prabodh Saha, Manojkumar Haridas Shende, Venu Gopal Rao Vajjala, Revanth Chowdary
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Publication number: 20190339821Abstract: Disclosed herein are systems and methods for dynamically generating menu items in response to a user selection of text in a scripting interface based on a context associated with the text and metadata associated with the text. Using the techniques disclosed herein, a computing system generates one or more menu items in a pop-up menu in response to a selection (e.g., right-click) of text. The computer system enables user customization of the menu items 132 aggregated on the pop-up menu 130, such that the user customization includes defining the task executed by a menu item in response to being selected from the pop-up menu and defining conditions in which the menu item may be generated in the pop-up menu. In some embodiments, machine-learning techniques may be implemented by the computing system to dynamically identify selection trends and predict suitable menu items to propagate on the pop-up menu.Type: ApplicationFiled: May 7, 2018Publication date: November 7, 2019Inventors: Venu Gopal Rao Vajjala, Nitin Chugh, Prabodh Saha