Patents by Inventor Venupriya Nadella

Venupriya Nadella has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customization of an interaction center manager's graphical dashboard
    Patent number: 8065618
    Abstract: Systems and techniques are described for a computer program product that can provide an interaction center (IC) manager's graphical user interface on an interconnected display device. The graphical user interface includes an overview area displaying at least one user-selected statistic that relates to a user-selected group of interaction center agents being monitored and a detailed area displaying a list of each of the user-selected group of interaction center agents being monitored and further displaying for each of the listed agents at least one user-selected monitored statistic relating to the listed agents.
    Type: Grant
    Filed: March 18, 2004
    Date of Patent: November 22, 2011
    Assignee: SAP AG
    Inventors: Janaki Kumar, Venupriya Nadella, Thorsten Pricken, Jodette Kruger, Brett Hamner
  • Customization of an interaction center manager's graphical dashboard
    Publication number: 20050043987
    Abstract: Systems and techniques are described for a computer program product that can provide an interaction center (IC) manager's graphical user interface on an interconnected display device. The graphical user interface includes an overview area displaying at least one user-selected statistic that relates to a user-selected group of interaction center agents being monitored and a detailed area displaying a list of each of the user-selected group of interaction center agents being monitored and further displaying for each of the listed agents at least one user-selected monitored statistic relating to the listed agents.
    Type: Application
    Filed: March 18, 2004
    Publication date: February 24, 2005
    Inventors: Janaki Kumar, Venupriya Nadella, Thorsten Pricken, Jodette Kruger, Brett Hamner