Abstract: A system may include a plurality of components including a voice portal, a web center unit, an Internet Protocol Communications unit, a backbone network service unit, a network interface, an operational data store, and a process management system to connect the plurality of components.

Abstract: The present invention relates to a method for capturing call events and other information in a platform independent way. The method includes generating call event records in response to a SIP call events. A call event file is created that includes all the call event records collected by a server over a predetermined period of time. The call event file is an XML document that includes generic, uniformly formatted records that can be read by any network device equipped with an XML parser. XML documents include embedded instructions that enable a receiving computer to decode the records without needing a special proprietary interface.

Abstract: A method for predicting polarization mode dispersion (PMD) in an installed optical fiber. Values of PMD are measured for a first optical fiber at various points in time during the manufacture and installation of the first optical fiber. Values of PMD are identified that correspond to sensitive ones of the various points in time. A set of correlation coefficients is calculated based on the values of PMD corresponding to the sensitive ones of the various points in time. An installed value of PMD for a second optical fiber is predicted based on the set of correlation coefficients.