Abstract: An Advanced Intelligent Network architecture is used by a first telecommunications service provider having an operator services switch to provide enhanced call processing for operator services calls. The calls received at the operator services switch originate from a second telecommunications service provider, and the first telecommunications service provider provides custom services to the subscribers of the second telecommunication service provider. A call received at the operator services switch triggers the switch to query a control point for instructions, which in turn may query an external service parameter database. The control point instructs the switch to temporarily connect the caller to a peripheral resource providing a custom branding announcement to the caller and a menu of options from which the caller may select popular destinations.

Abstract: A control resource, such as a service control point, causes a telephone network to route calls, initiated by an explicit request for operator service, to a front-end automation platform. The platform provides an announcement, typically in the form of a menu identifying available services. If the platform receives a signal from a caller selecting one of the services, the platform converts the call from an operator service call to a type of call associated with the selected service. The network then routes the call as converted, through the network to a predetermined resource for providing the selected service. The menu announcement and service selection processing with subsequent call conversion help take as many operator service calls as possible away from the operator switch and instead route many calls directly to the appropriate department, emergency destination or automated resource.