Patents by Inventor Veronica Klein

Veronica Klein has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Natural language call router
    Patent number: 8942981
    Abstract: A natural language call router forwards an incoming call from a caller to an appropriate destination. The call router has a speech recognition mechanism responsive to words spoken by a caller for producing recognized text corresponding to the spoken words. A robust parsing mechanism is responsive to the recognized text for detecting a class of words in the recognized text. The class is defined as a group of words having a common attribute. An interpreting mechanism is responsive to the detected class for determining the appropriate destination for routing the call.
    Type: Grant
    Filed: October 28, 2011
    Date of Patent: January 27, 2015
    Assignee: Cellco Partnership
    Inventors: Veronica Klein, Deborah Washington Brown
  • NATURAL LANGUAGE CALL ROUTER
    Publication number: 20130110510
    Abstract: A natural language call router forwards an incoming call from a caller to an appropriate destination. The call router has a speech recognition mechanism responsive to words spoken by a caller for producing recognized text corresponding to the spoken words. A robust parsing mechanism is responsive to the recognized text for detecting a class of words in the recognized text. The class is defined as a group of words having a common attribute. An interpreting mechanism is responsive to the detected class for determining the appropriate destination for routing the call.
    Type: Application
    Filed: October 28, 2011
    Publication date: May 2, 2013
    Applicant: Cellco Partnership d/b/a Verizon Wireless
    Inventors: Veronica Klein, Deborah Washington Brown