Abstract: A text-based real-time communication interface, such as a chatbot, is presented to a user for the exchange of customer support information. A user's freeform text input is analyzed using machine learning algorithms to derive the meaning of the input text as well as to determine the user sentiment expressed therein. These determinations may be further supported by signals extracted from session-based activity, which signals can be used to infer the intended workflow of the user and whether or not that workflow was achieved. The expressed user sentiment is considered along with other historical or session-based user data to generate tailored questions and responses to be delivered in real-time to the user. The responses are displayed to the user along with information that routes the user to a workflow resolution.

Abstract: A text-based real-time communication interface, such as a chatbot, is presented to a user for the exchange of customer support information. A user's freeform text input is analyzed using machine learning algorithms to derive the meaning of the input text as well as to determine the user sentiment expressed therein. These determinations may be further supported by signals extracted from session-based activity, which signals can be used to infer the intended workflow of the user and whether or not that workflow was achieved. The expressed user sentiment is considered along with other historical or session-based user data to generate tailored questions and responses to be delivered in real-time to the user. The responses are displayed to the user along with information that routes the user to a workflow resolution.

Abstract: A live advertisement (“ad”) preview may be used by an advertiser and/or publisher to ensure that an ad is displayed correctly and to maximize user interaction with the ad. The live ad preview may be provided before the general public has access to the ad. The live ad preview may include a display of the ad within a real-time version of a destination web page. The live ad preview of the ad in the destination web page may be distributed with a universal resource locator (“URL”) that may be distributed externally.

Abstract: A live advertisement (“ad”) preview may be used by an advertiser and/or publisher to ensure that an ad is displayed correctly and to maximize user interaction with the ad. The live ad preview may be provided before the general public has access to the ad. The live ad preview may include a display of the ad within a real-time version of a destination web page. The live ad preview of the ad in the destination web page may be distributed with a universal resource locator (“URL”) that may be distributed externally.