Abstract: A method of providing a telephony service can include creating a database of subscriber identities and subscriber voice prints and telephony services associated with the subscriber identities and receiving a spoken utterance from a subscriber. A subscriber identity can be determined according to voice print identification of the spoken utterance and a telephony service associated with the subscriber can be activated according to the determined subscriber identity.

Abstract: A method of providing telephony services can include receiving a request to query a subscriber information data store to determine service description information for a call. The service description information can specify at least one telephony service associated with a subscriber for use in processing the call. The method further can include querying the subscriber information data store to determine the service description information, receiving the service description information from the subscriber information data store, and providing the service description information to a telephony service node to implement a telephony service specified by the service description information with respect to the call.

Abstract: A method of providing telephony services can include receiving a request to query a subscriber information data store to determine service description information for a call. The service description information can specify at least one telephony service associated with a subscriber for use in processing the call. The method further can include querying the subscriber information data store to determine the service description information, receiving the service description information from the subscriber information data store, and providing the service description information to a telephony service node to implement a telephony service specified by the service description information with respect to the call.

Abstract: A method of aggregating interactive voice response services from a plurality of interactive voice response systems can include, for at least one caller, storing service information for a plurality of services within an interactive voice response system. Each service can be accessible through a corresponding one of the plurality of interactive voice response systems. The method further can include receiving a call from the caller and receiving an input from the caller over the call, wherein the input identifies at least one of the plurality of services and corresponding interactive voice response systems. The method also can include accessing the interactive voice response system corresponding to the identified service on behalf of the caller, retrieving information from the interactive voice response system, and providing the retrieved information to the caller.

Abstract: A method for managing operator services comprises the steps of: compressing respective voice calls between a public switched telephone network (PSTN) and a local area network (LAN) of telephone operator work stations into respective streams of digital voice data packets; multiplexing the respective streams of digital voice data packets; transmitting the multiplexed streams of the respective voice data packets between the PSTN and the LAN over a single digital data transmission line; demultiplexing the respective streams of the digital voice data packets transmitted over the single digital data transmission line; and, decompressing the demultiplexed streams of the digital voice data packets.

Abstract: A method for managing operator services comprises the steps of: linking a public switched telephone network (PSTN) and an operator registration server (ORS) to one end of a single digital data transmission line; linking the other end of the single digital data transmission line to a local area network (LAN) of telephone operator work stations; converting voice calls between the PSTN and the LAN into digital voice data; transmitting the voice data between the PSTN and the LAN over the single digital data transmission line; transmitting digital operator activity data over the single digital data transmission line between the ORS and the LAN over the single digital data transmission line; and, multiplexing the transmitting steps.

Abstract: A method for managing operator services comprises the steps of: converting a plurality of voice calls between a public switched telephone network (PSTN) and respective operator work stations in an operator service local area network (LAN) into digital voice data; respectively transmitting the voice data between the PSTN and the respective operator work stations over single digital data transmission lines; respectively transmitting requests for operator services data and operator services data between a data center LAN and respective ones of the operator work stations over the single digital data transmission lines; respectively transmitting operator activity data between an operator registration server on the data center LAN and respective ones of the operator work stations over the single digital data transmission lines; and, multiplexing and demultiplexing the voice data and at least one of the data requests, requested data and the activity data for simultaneous transmission over respective ones of the sing