Abstract: A method for providing caller identification information to instant messaging communication participants can include identifying an online presence for at least a first instant messaging client and determining caller identification information for a user associated with the first instant messaging client. The caller identification information can be provided to a second instant messaging client.

Abstract: A method of providing a telephony service can include creating a database of subscriber identities and subscriber voice prints and telephony services associated with the subscriber identities and receiving a spoken utterance from a subscriber. A subscriber identity can be determined according to voice print identification of the spoken utterance and a telephony service associated with the subscriber can be activated according to the determined subscriber identity.

Abstract: A method for providing caller identification information to instant messaging communication participants can include identifying an online presence for at least a first instant messaging client and determining caller identification information for a user associated with the first instant messaging client. The caller identification information can be provided to a second instant messaging client.

Abstract: A method of providing telephony services can include receiving a request to query a subscriber information data store to determine service description information for a call. The service description information can specify at least one telephony service associated with a subscriber for use in processing the call. The method further can include querying the subscriber information data store to determine the service description information, receiving the service description information from the subscriber information data store, and providing the service description information to a telephony service node to implement a telephony service specified by the service description information with respect to the call.

Abstract: A method for providing caller identification information to instant messaging communication participants can include identifying an online presence for at least a first instant messaging client and determining caller identification information for a user associated with the first instant messaging client. The caller identification information can be provided to a second instant messaging client.

Abstract: A method of deriving audio content from visual content can include modifying a visual markup language document requested by a client computer system to specify a control for generating an audio markup language document version of the visual markup language document. The modified visual markup language document can be provided to the client computer system. Responsive to a selection of the control, an audio markup language document version of the visual markup language document can be generated. The audio markup language document can be saved for subsequent presentation through an audio interface.

Abstract: A method for communicating with a call center can include receiving a telephony contact from a caller. A discoursive input including free-form speech can thereafter be received. The discoursive input can be converted into a textual transcription. At least a portion of the textual transcription can be presented upon a display screen of a service agent computer system. The telephony contact can be routed to a telephony device associated with the service agent computer system.

Abstract: A method of aggregating interactive voice response services from a plurality of interactive voice response systems can include, for at least one caller, storing service information for a plurality of services within an interactive voice response system. Each service can be accessible through a corresponding one of the plurality of interactive voice response systems. The method further can include receiving a call from the caller and receiving an input from the caller over the call, wherein the input identifies at least one of the plurality of services and corresponding interactive voice response systems. The method also can include accessing the interactive voice response system corresponding to the identified service on behalf of the caller, retrieving information from the interactive voice response system, and providing the retrieved information to the caller.

Abstract: A method of automatically acquiring and/or updating a customer address within an interactive voice response system including establishing a telephony connection with a customer and identifying a telephone number associated with the customer. A directory assistance data store external to the interactive voice response system can be accessed. A reverse directory search based upon the telephone number can be performed to retrieve an address from the directory assistance data store. The retrieved address can be stored within an interactive voice response system data store.

Abstract: A method of automatically acquiring and/or updating a customer address within an interactive voice response system including establishing a telephony connection with a customer and identifying a telephone number associated with the customer. A directory assistance data store external to the interactive voice response system can be accessed. A reverse directory search based upon the telephone number can be performed to retrieve an address from the directory assistance data store. The retrieved address can be stored within an interactive voice response system data store.

Abstract: A method for communicating with a call center can include receiving a telephony contact from a caller. A discoursive input including free-form speech can thereafter be received. The discoursive input can be converted into a textual transcription. At least a portion of the textual transcription can be presented upon a display screen of a service agent computer system. The telephony contact can be routed to a telephony device associated with the service agent computer system.

Abstract: A method of deriving audio content from visual content can include modifying a visual markup language document requested by a client computer system to specify a control for generating an audio markup language document version of the visual markup language document. The modified visual markup language document can be provided to the client computer system. Responsive to a selection of the control, an audio markup language document version of the visual markup language document can be generated. The audio markup language document can be saved for subsequent presentation through an audio interface.

Abstract: A call director (CD) system and method is disclosed which enables a Virtual Automatic Call Director (ACD) environment with integrated voice response unit (VRU) and Virtual Automatic Call Distributor (VACD) to have a programmable interface with a common script logic so that the complete call flow can be executed in a single process. The disclosed system incorporates a network interface (111), one or more VPU IP telephony servers (112), a MCU configuration/supervision unit (113), Virtual Automatic Call Distributor (VACD) subsystem (114), customer information files (115), and incoming call router (ICR) (104).

Abstract: A method of providing telephony services can include receiving a request to query a subscriber information data store to determine service description information for a call. The service description information can specify at least one telephony service associated with a subscriber for use in processing the call. The method further can include querying the subscriber information data store to determine the service description information, receiving the service description information from the subscriber information data store, and providing the service description information to a telephony service node to implement a telephony service specified by the service description information with respect to the call.

Abstract: A method of providing a telephony service can include creating a database of subscriber identities and subscriber voice prints and telephony services associated with the subscriber identities and receiving a spoken utterance from a subscriber. A subscriber identity can be determined according to voice print identification of the spoken utterance and a telephony service associated with the subscriber can be activated according to the determined subscriber identity.

Abstract: A method for providing caller identification information to instant messaging communication participants can include identifying an online presence for at least a first instant messaging client and determining caller identification information for a user associated with the first instant messaging client. The caller identification information can be provided to a second instant messaging client.

Abstract: A method of providing a telephony service can include receiving a spoken utterance from a subscriber and determining a subscriber identity according to the spoken utterance. A telephony service associated with the subscriber can be activated according to the determined subscriber identity.

Abstract: A system and method for Assisting Speech And Hearing-impaired Subscribers Using The Telephone And Central Office is disclosed. The present invention in some preferred embodiments permits remote customization of Central Office resources on behalf of a specific subscriber, and also allows the subscriber to test the customization before deployment. The present invention helps advance the art of telephony voice assistance by adding mechanisms to solve problems present in standalone environments. The method on the system comprises the steps of: receiving a communication session request from a first party using a first user unit; and determining if the first party is speech-impaired, and if the first party is speech-impaired, then performing the sub-steps of: prompting the first party for text input; receiving the text input from the first party; converting the text input, using a Text-to-Speech resource, to an audio output; and sending the audio output to a second party.