Patents by Inventor Vicky W. Luo

Vicky W. Luo has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system utilizing user-state-monitoring objects and relevant data to monitor and provide customer service online
    Patent number: 9547839
    Abstract: A system and method for providing customer service to a website user online, includes downloading a user-state-monitoring object and a user profile from a website to a client site when a website user loads up any web page through the website, wherein the user-state-monitoring object is configured to monitor and analyze the website user's behavioral patterns in real time by comparing the user's actions to a set of pre-defined business rules, and utilizing the user-state-monitoring object to notify an available customer service representative and enable communication between the customer service representative and the website user.
    Type: Grant
    Filed: February 23, 2010
    Date of Patent: January 17, 2017
    Assignee: NEWEGG INC.
    Inventors: Vicky W. Luo, I-Jen Chiang, Te-Chang Huang
  • Method and System Utilizing User-State-Monitoring Objects and Relevant Data to Monitor and Provide Customer Service Online
    Publication number: 20110022962
    Abstract: A system and method for providing customer service to a website user online, includes downloading a user-state-monitoring object and a user profile from a website to a client site when a website user loads up any web page through the website, wherein the user-state-monitoring object is configured to monitor and analyze the website user's behavioral patterns in real time by comparing the user's actions to a set of pre-defined business rules, and utilizing the user-state-monitoring object to notify an available customer service representative and enable communication between the customer service representative and the website user.
    Type: Application
    Filed: February 23, 2010
    Publication date: January 27, 2011
    Inventors: Vicky W. Luo, I-Jen Chiang, Te-Chang Huang