Patents by Inventor Victor A. Miller, II

Victor A. Miller, II has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD FOR DIRECTING A PHONE CALL TO A WEB-BASED MENU ACCESS POINT VIA A PASSIVE TELEPHONE ACCESS POINT
    Publication number: 20150312411
    Abstract: A method for providing interactive voice response (IVR) includes providing, by an IVR telephone system, to a telephone caller connected to the IVR telephone system, an auditory prompt informing the user of the availability of a visual menu system useable in lieu of the IVR telephone system. The caller is forwarded, by the IVR telephone system, to a passive telephone access point (PTAP). A notification is sent, by the PTAP, to the caller via a communication channel distinct from the voice communication channel via which the caller connected to the IVR telephone system. The notification includes information for directing the caller to connect to the visual menu system. The caller connects to the visual menu system using the information provided in the notification.
    Type: Application
    Filed: April 23, 2015
    Publication date: October 29, 2015
    Applicant: APROLIX SYSTEMS, INC.
    Inventors: Victor A. Miller, II, Krystian K. Maskos, Alejandro J. De Simone