Patents by Inventor Victor Alvarez

Victor Alvarez has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11972221
    Abstract: Methods and systems are described for generating dynamic conversational responses using machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The machine learning model may provide these features by monitoring one or more user actions and/or lengths of time between one or more user actions during conversational interactions.
    Type: Grant
    Filed: April 24, 2023
    Date of Patent: April 30, 2024
    Assignee: Capital One Services, LLC
    Inventors: Victor Alvarez Miranda, Rui Zhang
  • Publication number: 20240046922
    Abstract: Methods and systems for dynamically updating machine learning models that provide conversational responses through the use of a configuration file that defines modifications and changes to the machine learning model are disclosed. For example, the configuration file may be used to define an expected behavior and required attributes for instituting modifications and changes (e.g., via a mutation algorithm) to the machine learning model.
    Type: Application
    Filed: October 18, 2023
    Publication date: February 8, 2024
    Applicant: Capital One Services, LLC
    Inventors: Tate TRAVAGLINI, Andrew OESTREICHER, Victor ALVAREZ MIRANDA, Parag JAIN, Rui ZHANG
  • Patent number: 11863502
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Grant
    Filed: February 7, 2023
    Date of Patent: January 2, 2024
    Assignee: Capital One Services, LLC
    Inventors: Kunlaya Soiaporn, Victor Alvarez Miranda, Pamela Katali, Arturo Hernandez Zeledon, Rui Zhang, Kwan-Yuet Ho
  • Publication number: 20230412532
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Application
    Filed: September 1, 2023
    Publication date: December 21, 2023
    Applicant: Capital One Services, LLC
    Inventors: Kunlaya SOIAPORN, Victor ALVAREZ MIRANDA, Pamela KATALI, Arturo HERNANDEZ ZELEDON, Rui ZHANG, Kwan-Yuet HO
  • Patent number: 11798540
    Abstract: Methods and systems for dynamically updating machine learning models that provide conversational responses through the use of a configuration file that defines modifications and changes to the machine learning model are disclosed. For example, the configuration file may be used to define an expected behavior and required attributes for instituting modifications and changes (e.g., via a mutation algorithm) to the machine learning model.
    Type: Grant
    Filed: February 14, 2023
    Date of Patent: October 24, 2023
    Assignee: Capital One Services, LLC
    Inventors: Tate Travaglini, Andrew Oestreicher, Victor Alvarez Miranda, Parag Jain, Rui Zhang
  • Publication number: 20230267280
    Abstract: Methods and systems are described for generating dynamic conversational responses using machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The machine learning model may provide these features by monitoring one or more user actions and/or lengths of time between one or more user actions during conversational interactions.
    Type: Application
    Filed: April 24, 2023
    Publication date: August 24, 2023
    Applicant: Capital One Services, LLC
    Inventors: Victor Alvarez MIRANDA, Rui ZHANG
  • Publication number: 20230197068
    Abstract: Methods and systems for dynamically updating machine learning models that provide conversational responses through the use of a configuration file that defines modifications and changes to the machine learning model are disclosed. For example, the configuration file may be used to define an expected behavior and required attributes for instituting modifications and changes (e.g., via a mutation algorithm) to the machine learning model.
    Type: Application
    Filed: February 14, 2023
    Publication date: June 22, 2023
    Applicant: Capital One Services, LLC
    Inventors: Tate TRAVAGLINI, Andrew OESTREICHER, Victor ALVAREZ MIRANDA, Parag JAIN, Rui ZHANG
  • Publication number: 20230188483
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Application
    Filed: February 7, 2023
    Publication date: June 15, 2023
    Applicant: Capital One Services, LLC
    Inventors: Kunlaya SOIAPORN, Victor ALVAREZ MIRANDA, Pamela KATALI, Arturo HERNANDEZ ZELEDON, Rui ZHANG, Kwan-Yuet HO
  • Publication number: 20230188484
    Abstract: In certain embodiments, intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. In some embodiments, the candidate questions may be simultaneously presented on the chat interface.
    Type: Application
    Filed: February 10, 2023
    Publication date: June 15, 2023
    Applicant: Capital One Services, LLC
    Inventors: Victor Alvarez MIRANDA, Rui ZHANG, Vinay IGURE, Scott KARP, Erik MUELLER, Tanushree LUKE, Kunlaya SOIAPORN
  • Patent number: 11663418
    Abstract: Methods and systems are described for generating dynamic conversational responses using machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The machine learning model may provide these features by monitoring one or more user actions and/or lengths of time between one or more user actions during conversational interactions.
    Type: Grant
    Filed: August 5, 2020
    Date of Patent: May 30, 2023
    Assignee: Capital One Services, LLC
    Inventors: Victor Alvarez Miranda, Rui Zhang
  • Patent number: 11616741
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Grant
    Filed: May 6, 2022
    Date of Patent: March 28, 2023
    Assignee: Capital One Services, LLC
    Inventors: Kunlaya Soiaporn, Victor Alvarez Miranda, Pamela Katali, Arturo Hernandez Zeledon, Rui Zhang, Kwan-Yuet Ho
  • Patent number: 11605375
    Abstract: Methods and systems for dynamically updating machine learning models that provide conversational responses through the use of a configuration file that defines modifications and changes to the machine learning model are disclosed. For example, the configuration file may be used to define an expected behavior and required attributes for instituting modifications and changes (e.g., via a mutation algorithm) to the machine learning model.
    Type: Grant
    Filed: March 5, 2021
    Date of Patent: March 14, 2023
    Assignee: Capital One Services, LLC
    Inventors: Tate Travaglini, Andrew Oestreicher, Victor Alvarez Miranda, Parag Jain, Rui Zhang
  • Patent number: 11582172
    Abstract: In certain embodiments, intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. In some embodiments, the candidate questions may be simultaneously presented on the chat interface.
    Type: Grant
    Filed: December 6, 2021
    Date of Patent: February 14, 2023
    Assignee: Capital One Services, LLC
    Inventors: Victor Alvarez Miranda, Rui Zhang, Vinay Igure, Scott Karp, Erik Mueller, Tanushree Luke, Kunlaya Soiaporn
  • Patent number: 11573285
    Abstract: Methods are provided for determining a positioning of a portable device including first and second sensor(s) each having a confidence. These methods include: receiving first and second signals from the first and second sensor(s), respectively; generating positional data representing positional conditions of the portable device and including first and second positional data respectively from the first and second signals, by modelling the received signals based on predefined models defining a correspondence between predefined signals and predefined positional data; comparing the first and second positional data to determine a difference between them; adjusting the confidence of the sensors by determining a new confidence depending on a previous confidence and the determined difference between positional data; weighting the generated positional data depending on corresponding confidences; and determining the positioning of the portable device based on the weighted generated positional data.
    Type: Grant
    Filed: March 23, 2018
    Date of Patent: February 7, 2023
    Assignee: SITUM TECHNOLOGIES, S.L.
    Inventors: Adrian Canedo Rodriguez, Victor Álvarez Santos, Cristina Gamallo Solórzano
  • Publication number: 20220414684
    Abstract: Provided herein are systems and methods for using multi-modal regression to predict customer intent to contact a merchant. Multi-modal data including numerical data and unstructured data are extracted from customer interactions with the merchant. Features of the numerical data and the unstructured data are separately extracted and classified using techniques specific to the data types. The features for each type are then separately used to predict probabilities of customer intent. A neural network is used to combine the predictions into a single set of estimates of customer intent. This set of estimates of customer intents is used to estimate a probability that the customer will contact the merchant. The customer is then contacted based on the estimate.
    Type: Application
    Filed: June 23, 2021
    Publication date: December 29, 2022
    Applicant: Capital One Services, LLC
    Inventors: Minh LE, Rui ZHANG, Erik MUELLER, Victor Alvarez MIRANDA
  • Publication number: 20220284889
    Abstract: Methods and systems for dynamically updating machine learning models that provide conversational responses through the use of a configuration file that defines modifications and changes to the machine learning model are disclosed. For example, the configuration file may be used to define an expected behavior and required attributes for instituting modifications and changes (e.g., via a mutation algorithm) to the machine learning model.
    Type: Application
    Filed: March 5, 2021
    Publication date: September 8, 2022
    Applicant: Capital One Services, LLC
    Inventors: Tate TRAVAGLINI, Andrew OESTREICHER, Victor ALVAREZ MIRANDA, Parag JAIN, Rui ZHANG
  • Publication number: 20220263778
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Application
    Filed: May 6, 2022
    Publication date: August 18, 2022
    Applicant: Capital One Services, LLC
    Inventors: Kunlaya SOIAPORN, Victor ALVAREZ MIRANDA, Pamela KATALI, Arturo HERNANDEZ ZELEDON, Rui ZHANG, Kwan-Yuet HO
  • Patent number: 11356389
    Abstract: Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.
    Type: Grant
    Filed: June 22, 2020
    Date of Patent: June 7, 2022
    Assignee: Capital One Services, LLC
    Inventors: Kunlaya Soiaporn, Victor Alvarez Miranda, Pamela Katali, Arturo Hernandez Zeledon, Rui Zhang, Kwan-Yuet Ho
  • Publication number: 20220166732
    Abstract: In certain embodiments, intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. In some embodiments, the candidate questions may be simultaneously presented on the chat interface.
    Type: Application
    Filed: December 6, 2021
    Publication date: May 26, 2022
    Applicant: Capital One Services, LLC
    Inventors: Victor Alvarez MIRANDA, Rui ZHANG, Vinay IGURE, Scott KARP, Erik MUELLER, Tanushree LUKE, Kunlaya SOIAPORN
  • Publication number: 20220043984
    Abstract: Methods and systems are described for generating dynamic conversational responses using machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The machine learning model may provide these features by monitoring one or more user actions and/or lengths of time between one or more user actions during conversational interactions.
    Type: Application
    Filed: August 5, 2020
    Publication date: February 10, 2022
    Applicant: Capital One Services, LLC
    Inventors: Victor Alvarez MIRANDA, Rui ZHANG