Abstract: A system and method for improving the download time of emails in an environment in which a server distributes emails to persons working in close proximity to each other. When these persons receive multi-recipient emails intended for several or all of these persons, the server distributing the emails delivers the multi-recipient emails to the first one of the persons who logged on to read his or her emails on his or her personal computer, for distribution to the other persons over a personal area network. This reduces the download time for the persons downloading their emails at a subsequent time.

Abstract: A system and method for collecting and managing property information is disclosed. The system and method allow for buyers, sellers, agents and other parties that may have relevant information for a real estate transaction to collect and/or view property information stored in a property information storage system. The system and method include a virtual property notebook that facilitates collecting data about properties so that the information can be added to the property information storage system. Users are guided through a property using the virtual property notebook running as a software application on a remote device. The remote device can be used to collect image information. Users may be instructed to further inspect a property structure such as an appliance that the system has automatically detected. The system and method further include a prediction system that can provide estimated property values based on collected information.

Abstract: A call center data transfer system includes one or more processors that are configured to receive call data related to information provided by a caller during a first portion of a call with a first customer service representative. The one or more processors are also configured to assign an identifier to the call in response to receipt of an indication that the call should be transferred from the first customer service representative, associate the identifier with the call data in one or more databases, receive the identifier as an input during a second portion of the call with a second customer service representative, and use the identifier to retrieve the call data from the one or more databases. The one or more processors are further configured to display the call data via a display for visualization by the second customer service representative.

Abstract: A conditions monitoring system may include a system controller. The controller may include a device processor and a non-transitory computer readable medium. The computer readable medium may include instructions executable by the device processor to perform the following steps: receiving positional data from a wearable device of a wearer; receiving physical data regarding the wearer from the wearable device; making a determination of a possible dangerous condition based on the data received from the wearable device; and providing instructions to the wearable device for the wearer to follow to avoid danger related to the dangerous condition.

Abstract: System and a method for rendering augmented-reality (AR) enhanced images and information to potential home buyers by providing the AR-enhanced images over a local network. The system includes a computer loaded with an AR application configured to communicate with potential home buyers' personal devices, which have an AR application for communicating with that computer. The potential home buyers can then take a virtual tour of the house, with images that show the different rooms of the house, rendered by the AR to display rooms populated with the home buyers' furniture.

Abstract: A system includes one or more processors configured to receive call-specific data during a call between a customer and a customer service representative, and the call-specific data includes a verbal input. The one or more processors are configured to determine one or more characteristics of the verbal input and to determine an initial inquiry of the customer based at least in part on the one or more characteristics of the verbal input. The one or more processors are also configured to determine one or more follow-up inquiries based at least in part on the initial inquiry and to provide information related to the one or more follow-up questions in a window on a display of a computing system for visualization by the customer service representative.

Abstract: A system and method for determining and storing website data from high traffic websites in memory during a large event at an event location for access by mobile computing devices through an event application is disclosed. The method may include determining, by a local server system at the event location, high traffic websites from the detected plurality of websites accessed by the users through the mobile computing devices at the event location. The method may also include allowing a user to select a website and retrieve website data for the selected website from the memory of the local server system when the selected website is a high traffic website by converting a uniform resource locator of the website managed by a service provider to a local uniform resource locator pointing to a storage location of website data stored in the local server system.

Abstract: A system and method for providing an interactive voice response dialogue by using a cloud computing system coupled to a mobile computing device. The cloud computing system may receive a request from a mobile computing device to initiate communication with an interactive voice response system having a tree structure including audio files in the cloud computing system. An interactive voice response dialogue may be conducted using the cloud computing system when the mobile computing device does not have the capacity to receive the one or more files. When the mobile computing device does have the capacity to receive the one or more files, one or more files may be transmitted from the cloud computing system to the mobile computing device, so that he mobile computing device may conduct the interactive voice response dialogue.

Abstract: A system and method for determining and storing website data from one or more high traffic websites in a cache using a router during an event at an event location for access by mobile computing devices is disclosed. The method may include determining one or more high traffic websites from the plurality of websites accessed by the users through the mobile computing devices at the event location, storing the website data from the one or more high traffic websites in the cache, and directing the mobile computing devices at the event location to access the website data from the cache instead of from the one or more high traffic websites to reduce a load on one or more base stations of the cellular network configured to communicate with the one or more high traffic websites.

Abstract: Machine learning technology can analyze in real-time the data from a call between a person and a customer service representative. Based on this analysis, a server can determine a sentiment score that describes a sentiment expressed by the person or the customer service representative. If the server determines that the sentiment score is less than or equal to a pre-determined value, the server can inform the customer service representative's manager so that the manager can take further action to help the person and/or the customer service representative.

Abstract: A system includes one or more processors configured to receive call-specific data during a call between a customer and a customer service representative, and the call-specific data includes a verbal input. The one or more processors are configured to determine one or more characteristics of the verbal input and to determine an initial inquiry of the customer based at least in part on the one or more characteristics of the verbal input. The one or more processors are also configured to determine one or more follow-up inquiries based at least in part on the initial inquiry and to provide information related to the one or more follow-up questions in a window on a display of a computing system for visualization by the customer service representative.