Abstract: A computer-implemented method includes: receiving, by a computing device, a vault access request for vault credentials stored by a vault server; verifying, by the computing device, whether a source of the vault access request originated from a multitenant application server; preventing, by the computing device, access to the vault server and the vault credentials when the source of the vault access request has not been verified as originating from the multitenant application server; obtaining, by the computing device, vault credentials from a vault server based on verifying that the source of the vault access request originated from the multitenant application server; and executing, by the computing device, a multitenant application task using the vault credentials.

Abstract: A cognitive automation engine receives notice that an unexpected event has occurred in a computing environment. The engine tries to address any resulting problems by running a previously generated automation script, customizing the script as required through cognitive means. If this fails, the engine forwards the script to a human expert for customization. In either case, the engine records any customization activities, extracts parameters from the recording that identify each customization step, cognitively assigns a level of risk to each step based on historical precedent, and determines whether running the customized script presents an unacceptable risk of adverse results. The system adds the revisions, other script-related information, and any results of running the revised script Loin a training corpus. The corpus is then incorporated into a machine-learning procedure that teaches the automation engine how to more intelligently customize a script the next time a similar event occurs.

Abstract: A computer-implemented method includes: receiving, by a computing device, a vault access request for vault credentials stored by a vault server; verifying, by the computing device, whether a source of the vault access request originated from a multitenant application server; preventing, by the computing device, access to the vault server and the vault credentials when the source of the vault access request has not been verified as originating from the multitenant application server; obtaining, by the computing device, vault credentials from a vault server based on verifying that the source of the vault access request originated from the multitenant application server; and executing, by the computing device, a multitenant application task using the vault credentials.

Abstract: A cognitive automation engine receives notice that an unexpected event has occurred in a computing environment. The engine tries to address any resulting problems by running a previously generated automation script, customizing the script as required through cognitive means. If this fails, the engine forwards the script to a human expert for customization. In either case, the engine records any customization activities, extracts parameters from the recording that identify each customization step, cognitively assigns a level of risk to each step based on historical precedent, and determines whether running the customized script presents an unacceptable risk of adverse results. The system adds the revisions, other script-related information, and any results of running the revised script in a training corpus. The corpus is then incorporated into a machine-learning procedure that teaches the automation engine how to more intelligently customize a script the next time a similar event occurs.

Abstract: A computer-implemented method includes: receiving, by a computing device, a vault access request for vault credentials stored by a vault server; verifying, by the computing device, whether a source of the vault access request originated from a multitenant application server; preventing, by the computing device, access to the vault server and the vault credentials when the source of the vault access request has not been verified as originating from the multitenant application server; obtaining, by the computing device, vault credentials from a vault server based on verifying that the source of the vault access request originated from the multitenant application server; and executing, by the computing device, a multitenant application task using the vault credentials.

Abstract: Systems and methods for performing self-healing tasks using information technology management data are disclosed. In aspects, a computer-implemented method of the invention comprises: storing alert data indicating that an alert condition has been detected at a client data center, the alert data including a monitoring situation; performing a matching function to determine whether the monitoring situation matches an assigned monitoring situation or is an unassigned monitoring situation; determining that the monitoring situation is unassigned; sending a ticket including a list of virtual engineers to the client data center; detecting a ticket update in a ticket database, the ticket update including an assignment of one of the virtual engineers to the monitoring situation; updating a monitoring situation database to include the assignment of the one of the virtual engineers; and initiating the one of the virtual engineers to resolve the monitoring situation.

Abstract: A computer-implemented method includes: receiving, by a computing device, a vault access request for vault credentials stored by a vault server; verifying, by the computing device, whether a source of the vault access request originated from a multitenant application server; preventing, by the computing device, access to the vault server and the vault credentials when the source of the vault access request has not been verified as originating from the multitenant application server; obtaining, by the computing device, vault credentials from a vault server based on verifying that the source of the vault access request originated from the multitenant application server; and executing, by the computing device, a multitenant application task using the vault credentials.

Abstract: Systems and methods for performing self-healing tasks using information technology management data are disclosed. In aspects, a computer-implemented method of the invention comprises: storing alert data indicating that an alert condition has been detected at a client data center, the alert data including a monitoring situation; performing a matching function to determine whether the monitoring situation matches an assigned monitoring situation or is an unassigned monitoring situation; determining that the monitoring situation is unassigned; sending a ticket including a list of virtual engineers to the client data center; detecting a ticket update in a ticket database, the ticket update including an assignment of one of the virtual engineers to the monitoring situation; updating a monitoring situation database to include the assignment of the one of the virtual engineers; and initiating the one of the virtual engineers to resolve the monitoring situation.

Abstract: A method, information processing system, and computer program storage product, are provided for creating a Removable Installation Kit (“RIK”) for locally staged electronic software distribution on a user system. The method includes selecting at least one software package from a list of software packages on a software distribution server. A set of data elements is created that is associated with an RIK to be created using the at least one software package. The set of data elements is stored at the software distribution server. A temporary copy of the at least one software package that has been selected is stored. The RIK is created by placing at least the software package that has been selected and a unique identifier associated with the RIK on at least one removable storage medium.

Abstract: A method, information processing system, and computer program storage product, are provided for creating a Removable Installation Kit (“RIK”) for locally staged electronic software distribution on a user system. The method includes selecting at least one software package from a list of software packages on a software distribution server. A set of data elements is created that is associated with an RIK to be created using the at least one software package. The set of data elements is stored at the software distribution server. A temporary copy of the at least one software package that has been selected is stored. The RIK is created by placing at least the software package that has been selected and a unique identifier associated with the RIK on at least one removable storage medium.

Abstract: A method, and computer readable medium for the central management, delivery and installation of media less software. The ordered software is packaged in such a way that only standard options are offered. The standard installation results in consistent software images across a corporation client PCs and eliminates the need of help desk involvement during installation. The software company is not involved with the burden of software distribution and tracking. Sales and the sales reports are generated and supplied in real time back to the software company.

Abstract: Redirecting a client request for digital information to a server by selecting a server based on client location. The client location derived from a query to a client application such as a modem dial-up application or a mobile phone Global Positioning System. The client location information being used in combination with a listing of groups of servers as well as a listing of servers having the requested digital information to select a preferred server satisfying geographical preferences.

Abstract: A method, and computer readable medium for the central management, delivery and installation of media less software. The ordered software is packaged in such a way that only standard options are offered. The standard installation results in consistent software images across a corporation client PCs and eliminates the need of help desk involvement during installation. The software company is not involved with the burden of software distribution and tracking. Sales and the sales reports are generated and supplied in real time back to the software company.