Abstract: Disclosed are a method, system and computer program for collecting inventory data about a group of machines at an office. This method comprises the steps of running an inventory tool on each of the machines, and the tool presenting dialog displays on each of the machines, filling in or changing data in the dialogs presented by the tool, and submitting the collected information to a server. Also disclosed are a method, system and computer program for customizing an inventory data collection tool for a plurality of logical groups of users. Each of the logical groups of users is provided with a copy of the inventory data collection tool and with a first copy of a common control file. Each of the groups of users uses the first copy of the common control file to customize the tool for the group of users.

Abstract: Under the present invention, a distribution list of message recipients within an organization undergoing the IT migration is generated by analyzing the infrastructure of the organization. Once the message recipients are known, they can be grouped into a set of mailing groups. Thereafter, specific message templates can be assigned to each group, and a schedule for sending messages to the message recipients can be set. Messages will then be generated and sent to the message recipients using the message templates assigned to their respective mailing group(s) and the schedule. Responses to the messages will be tracked and processed, and records associated with the message recipients will be updated based thereon. Follow-up messages containing additional questions and/or instructions can be generated and sent using any data that is contained in the responses. Also, “non-responses” can be tracked so that reminder messages can be sent.

Abstract: Under the present invention an identifier for a computer system undergoing an IT migration is extracted from a pertinent field the record. Thereafter, a mapping table is consulted. The mapping table generally contains entries that associate computer system identifiers with identifiers of hardware components that have been installed (or are to be installed) in the computer systems. Using the computer system identifier extracted from the record, an associated hardware component identifier is determined from the mapping table, and automatically populated into a corresponding field (e.g., a hardware component field) of the record. Thus, the present invention avoids having to manually populate the hardware component identifier into the record.

Abstract: Disclosed are a method, system and computer program for collecting inventory data about a group of machines at an office. This method comprises the steps of running an inventory tool on each of the machines, and the tool presenting dialogue displays on each of the machines, filling in or changing data in the dialogues presented by the tool, and submitting the collected information to a server. Also disclosed are a method, system and computer program for customizing an inventory data collection tool for a plurality of logical groups of users. Each of the logical groups of users is provided with a copy of the inventory data collection tool and with a first copy of a common control file. Each of the groups of users uses the first copy of the common control file to customize the tool for the group of users.

Abstract: Disclosed are a method, system and computer program for collecting inventory data about a group of machines at an office. This method comprises the steps of running an inventory tool on each of the machines, and the tool presenting dialogue displays on each of the machines, filling in or changing data in the dialogues presented by the tool, and submitting the collected information to a server. Also disclosed are a method, system and computer program for customizing an inventory data collection tool for a plurality of logical groups of users. Each of the logical groups of users is provided with a copy of the inventory data collection tool and with a first copy of a common control file. Each of the groups of users uses the first copy of the common control file to customize the tool for the group of users.

Abstract: A method and system for synchronizing M application rules across N database instances. N and M are each at least 2. A rule synchronization agent is executed which updates N1 database instances with the M application rules and does not update a remaining N-N1 database instances with the M application rules if N1 is equal to N. N1 is at least 1. If N1 is less than N, then each of the remaining N-N1 database instances include a first and/or second characteristic. The first characteristic is that the remaining database instances include the M application rules upon initiation of the executing. The second characteristic is that the agent is unable to access the remaining database instance during the executing.

Abstract: A method and system for synchronizing M application documentations across N database instances. N and M are each at least 2. A documentation synchronization agent is executed which updates N1 database instances with the M application documentations and does not update a remaining N-N1 database instances with the M application documentations if N1 is equal to N. N1 is at least 1. If N1 is less than N, then each of the remaining N-N1 database instances include a first and/or second characteristic. The first characteristic is that the remaining database instances include the M application documentations upon initiation of the executing. The second characteristic is that the agent is unable to access the remaining database instance during the executing.

Abstract: Disclosed are a method of and system for enterprise-wide migration. The method comprises the steps of creating instances of databases for a migration, for billing and reporting, and repositing reports; gathering information on the organization, location, hardware, and software affected by said migration into a database for planning said migration; and building an inventory of the affected hardware and software using an inventory tracking tool or an inventory mailer. Migration hardware and software is ordered based on said planning and said inventory, using an inventory tool; and labor, hardware, and software as installed are tracked and billed, using said billing and reporting database. Agents for said creating, gathering, building and tracking are enabled using an agent control facility.

Abstract: Under the present invention, an initial distribution list of electronic message recipients within an organization undergoing an IT migration is generated using a personnel directory of the organization and at least one selection criterion. Once initial electronic message recipients are known, messages will be generated and sent using information from a mailing database and a designated schedule. User records for each of the initial electronic message recipients will be created in an inventory database and will include user information from the personnel directory as well as message information. Based on responses to the initial electronic message, follow-up and final electronic messages can be sent to respective distribution lists, and corresponding information stored in the user records of the inventory database.

Abstract: A method and system for synchronizing M application rules across N database instances. Each database instance has a same structural design. N and M are each at least 2. A rule synchronization agent is executed which updates N1 database instances with the M application rules and does not update a remaining N?N1 database instances with the M application rules if N1 is equal to N. N1 is at least 1. If N1 is less than N, then each of the remaining N?N1 database instances include a first and/or second characteristic. The first characteristic is that the remaining database instances include the M application rules upon initiation of the executing. The second characteristic is that the agent is unable to access the remaining database instance during the executing.

Abstract: A method and system for synchronizing M application rules across N database instances. N and M are each at least 2. A rule synchronization agent is executed which updates N1 database instances with the M application rules and does not update a remaining N-N1 database instances with the M application rules if N1 is equal to N. N1 is at least 1. If N1 is less than N, then each of the remaining N-N1 database instances include a first and/or second characteristic. The first characteristic is that the remaining database instances include the M application rules upon initiation of the executing. The second characteristic is that the agent is unable to access the remaining database instance during the executing.

Abstract: A method and system for synchronizing M application documentations across N database instances. N and M are each at least 2. A documentation synchronization agent is executed which updates N1 database instances with the M application documentations and does not update a remaining N-N1 database instances with the M application documentations if N1 is equal to N. N1 is at least 1. If N1 is less than N, then each of the remaining N-N1 database instances include a first and/or second characteristic. The first characteristic is that the remaining database instances include the M application documentations upon initiation of the executing. The second characteristic is that the agent is unable to access the remaining database instance during the executing.

Abstract: Under the present invention, an initial distribution list of electronic message recipients within an organization undergoing an IT migration is generated using a personnel directory of the organization and at least one selection criterion. Once initial electronic message recipients are known, messages will be generated and sent using information from a mailing database and a designated schedule. User records for each of the initial electronic message recipients will be created in an inventory database and will include user information from the personnel directory as well as message information. Based on responses to the initial electronic message, follow-up and final electronic messages can be sent to respective distribution lists, and corresponding information stored in the user records of the inventory database.

Abstract: The present invention provides a method, system, and computer program product for conditional rule-based billing with real-time error checking and for on-demand segmented labor recovery and reporting. A method in accordance with an embodiment of the present invention includes: providing a record in a database for a device to be serviced; providing a record in the database for a customer associated with the device to be serviced; updating the record of the device in response to a servicing of the device, wherein the record for the serviced device is updated to reflect: materials and labor required for the servicing of the device; an indication of a completion of the servicing; and a completion date of the servicing; determining if all of a predetermined set of conditions required for proper billing have been met, upon completion of the servicing of the device; and billing for the servicing of the device only if all of the predetermined set of conditions have been met.

Abstract: Under the present invention an identifier for a computer system undergoing an IT migration is extracted from a pertinent field the record. Thereafter, a mapping table is consulted. The mapping table generally contains entries that associate computer system identifiers with identifiers of hardware components that have been installed (or are to be installed) in the computer systems. Using the computer system identifier extracted from the record, an associated hardware component identifier is determined from the mapping table, and automatically populated into a corresponding field (e.g., a hardware component field) of the record. Thus, the present invention avoids having to manually populate the hardware component identifier into the record.

Abstract: Under the present invention, a distribution list of message recipients within an organization undergoing the IT migration is generated by analyzing the infrastructure of the organization. Once the message recipients are known, they can be grouped into a set of mailing groups. Thereafter, specific message templates can be assigned to each group, and a schedule for sending messages to the message recipients can be set. Messages will then be generated and sent to the message recipients using the message templates assigned to their respective mailing group(s) and the schedule. Responses to the messages will be tracked and processed, and records associated with the message recipients will be updated based thereon. Follow-up messages containing additional questions and/or instructions can be generated and sent using any data that is contained in the responses. Also, “non-responses” can be tracked so that reminder messages can be sent.

Abstract: A method and system for synchronizing M application documentations across N database instances. Each database instance has a same structural design. N and M are each at least 2. A documentation synchronization agent is executed which updates N1 database instances with the M application documentations and does not update a remaining N-N1 database instances with the M application documentations if N1 is equal to N. N1 is at least 1. If N1 is less than N, then each of the remaining N-N1 database instances include a first and/or second characteristic. The first characteristic is that the remaining database instances include the M application documentations upon initiation of the executing. The second characteristic is that the agent is unable to access the remaining database instance during the executing.

Abstract: A method and system for synchronizing M application rules across N database instances. Each database instance has a same structural design. N and M are each at least 2. A rule synchronization agent is executed which updates N1 database instances with the M application rules and does not update a remaining N-N1 database instances with the M application rules if N1 is equal to N. N1 is at least 1. If N1 is less than N, then each of the remaining N-N1 database instances include a first and/or second characteristic. The first characteristic is that the remaining database instances include the M application rules upon initiation of the executing. The second characteristic is that the agent is unable to access the remaining database instance during the executing.

Abstract: Disclosed are a method, system and computer program for collecting inventory data about a group of machines at an office. This method comprises the steps of running an inventory tool on each of the machines, and the tool presenting dialogue displays on each of the machines, filling in or changing data in the dialogues presented by the tool, and submitting the collected information to a server. Also disclosed are a method, system and computer program for customizing an inventory data collection tool for a plurality of logical groups of users. Each of the logical groups of users is provided with a copy of the inventory data collection tool and with a first copy of a common control file. Each of the groups of users uses the first copy of the common control file to customize the tool for the group of users.

Abstract: Disclosed are a method of and system for enterprise-wide migration. The method comprises the steps of creating instances of databases for a migration, for billing and reporting, and repositing reports; gathering information on the organization, location, hardware, and software affected by said migration into a database for planning said migration; and building an inventory of the affected hardware and software using an inventory tracking tool or an inventory mailer. Migration hardware and software is ordered based on said planning and said inventory, using an inventory tool; and labor, hardware, and software as installed are tracked and billed, using said billing and reporting database. Agents for said creating, gathering, building and tracking are enabled using an agent control facility.