Abstract: Exemplary embodiments include a reinforcement learning model configured at a given point in time to receive digital data about a state of a user at the given point in time, receive digital data about an environment at the given point in time, receive digital data about a campaign at the given point in time, optimize total expected future number of positive rewards at the given point in time, and to execute an action at the given point in time. The state of the user at the given point in time may be a number of communications the user has received in a particular time period, a time since a last communication, the user's past behavior, and/or the user's engagement score from a predictive model to engage with a communication.

Abstract: Methods and corresponding systems are provided for configuring communications to customers when there are multiple campaigns scheduled in a given period. An optimal number of communications are sent prioritized according to business or performance measures where send times are spaced out in a manner that strives to attain the highest value. An example method includes determining a number of electronic communications, for a plurality of campaigns to send to the particular customer during a particular time period; determining the optimal send time during the particular time period; determining for which campaigns the particular customer is eligible; for each determined optimal time: determining a strategy including selecting an electronic communication for one of the campaigns to send to the eligible particular customer so as to maximize the value over the particular time period; and causing the selected electronic communication to be sent to the particular customer at the determined optimal time.

Abstract: Methods and corresponding systems are provided for configuring communications to customers when there are multiple campaigns scheduled in a given period. An optimal number of communications are sent prioritized according to business or performance measures where send times are spaced out in a manner that strives to attain the highest value. An example method includes determining a number of electronic communications, for a plurality of campaigns to send to the particular customer during a particular time period; determining the optimal send time during the particular time period; determining for which campaigns the particular customer is eligible; for each determined optimal time: determining a strategy including selecting an electronic communication for one of the campaigns to send to the eligible particular customer so as to maximize the value over the particular time period; and causing the selected electronic communication to be sent to the particular customer at the determined optimal time.