Abstract: This disclosure provides a method and system of providing a supplemental user interface (UI) operatively associated with a device, such as a multifunctional device (MFD) or multifunctional printer (MFP). According to an exemplary embodiment of this disclosure, an accessibility UI is provided by a portable computer device, e.g., off-the-shelf tablet, where the table includes a container application including a collection of walk-up user applications to operate the MFD, a set of tablet user environment' configuration applications and a set of helper applications that operate in the background and/or provide transitory screens, such as authentication for operating the MFD.

Abstract: A method and a system for effective and efficient service support provided by the OEM are disclosed. The method provides a Ubiquitous Support Platform (USP) that enables the user or the on-field service personnel to interact with the remote support service centre and/or the R&D teams of the OEM using a mobile device. A secure device or secure software or a programmed NFC tag is integrated in the equipment. The mobile device with audio-video support, communication capability, a mobile software application providing device specific and value added services is disclosed. Thus, the method provides enhanced customer satisfaction and enhanced overall service experience.