Patents by Inventor Vignesh Girishankar

Vignesh Girishankar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM FOR COLLABORATIVE USER FACING PROJECT MANAGEMENT AND IMPLEMENTATION METHOD THEREOF
    Publication number: 20230359999
    Abstract: A method and a cloud-based collaborative system for user-facing project management is disclosed, wherein the implementation method facilitates vendors, one or more users, and one or more third-party entities to communicate and collaborate for tracking and managing projects and implementation. Specifically the system allows each stakeholder to connect their tools for seamless communication, collaboration, and productivity.
    Type: Application
    Filed: May 4, 2023
    Publication date: November 9, 2023
    Inventors: Deepak BALU, Srikrishnan GANESAN, Vignesh GIRISHANKAR
  • Updatable message channels/topics for customer service interaction
    Patent number: 10951553
    Abstract: A computer-implemented process for displaying one or more message channels may include arranging the one or more message channels for a user of a computing system to view. Each of the one or more message channels may include a message channel icon, a message channel name, a message, a timestamp of the message, and a badge number.
    Type: Grant
    Filed: November 15, 2018
    Date of Patent: March 16, 2021
    Inventors: Vignesh Girishankar, Siddharth Gopalasundaram, Hrishikesh Premkumar, Prasannan Narayanasamy, Govind Patel, Deepak Balasubramanyam
  • Intelligent assignment of agents
    Patent number: 10657471
    Abstract: A process for balancing loads among active agents within an agent group. The process may include distinguishing, by a load balancing server, an active conversation from an inactive conversation. The process may also include assigning, by the load balancing server, the active conversation from one active agent to another active agent depending on a number of active conversations assigned to each of the plurality of active agents within the agent group.
    Type: Grant
    Filed: May 12, 2017
    Date of Patent: May 19, 2020
    Inventors: Vignesh Girishankar, Karthik Viswanathan, A N Sankar Ganesh
  • Updatable message channels/topics for customer service interaction
    Patent number: 10541948
    Abstract: A computer-implemented process for displaying one or more message channels may include arranging the one or more message channels for a user of a computing system to view. Each of the one or more message channels may include a message channel icon, a message channel name, a message, a timestamp of the message, and a badge number.
    Type: Grant
    Filed: May 12, 2017
    Date of Patent: January 21, 2020
    Assignee: Freshworks, Inc.
    Inventors: Vignesh Girishankar, Siddharth Gopalasundaram, Hrishikesh Premkumar, Prasannan Narayanasamy, Govind Patel, Deepak Balasubramanyam
  • UPDATABLE MESSAGE CHANNELS/TOPICS FOR CUSTOMER SERVICE INTERACTION
    Publication number: 20190089657
    Abstract: A computer-implemented process for displaying one or more message channels may include arranging the one or more message channels for a user of a computing system to view. Each of the one or more message channels may include a message channel icon, a message channel name, a message, a timestamp of the message, and a badge number.
    Type: Application
    Filed: November 15, 2018
    Publication date: March 21, 2019
    Inventors: Vignesh GIRISHANKAR, Siddharth GOPALASUNDARAM, Hrishikesh PREMKUMAR, Prasannan NARAYANASAMY, Govind PATEL, Deepak BALASUBRAMANYAM
  • INTELLIGENT ASSIGNMENT OF AGENTS
    Publication number: 20180225607
    Abstract: A process for balancing loads among active agents within an agent group. The process may include distinguishing, by a load balancing server, an active conversation from an inactive conversation. The process may also include assigning, by the load balancing server, the active conversation from one active agent to another active agent depending on a number of active conversations assigned to each of the plurality of active agents within the agent group.
    Type: Application
    Filed: May 12, 2017
    Publication date: August 9, 2018
    Inventors: Vignesh Girishankar, Karthik Viswanathan, A N Sankar Ganesh
  • UPDATABLE MESSAGE CHANNELS/TOPICS FOR CUSTOMER SERVICE INTERACTION
    Publication number: 20180219806
    Abstract: A computer-implemented process for displaying one or more message channels may include arranging the one or more message channels for a user of a computing system to view. Each of the one or more message channels may include a message channel icon, a message channel name, a message, a timestamp of the message, and a badge number.
    Type: Application
    Filed: May 12, 2017
    Publication date: August 2, 2018
    Inventors: Vignesh Girishankar, Siddharth Gopalasundaram, Hrishikesh Premkumar, Prasannan Narayanasamy, Govind Patel, Deepak Balasubramanyam