Abstract: Portable packages containing encodings of processes are applied to software stacks. The packages are portable and distinct from the software stacks. The packages may be in the form of declarative code for configuring the software stack and can be plugged into the software stack to allow the technology stack to play the packages, thereby configuring the stacks to be capable of automating the processes encoded by the packages. An application or software component can be provided to read a package and apply parts thereof to appropriate corresponding software stack components.

Abstract: The described unified service management system provides a unified console to perform functions of individual management specialists. A unified console facilitates an administrator to perform the complex tasks that were performed by the individual management specialists. The unified console provides a “wizard” based approach to the administrator to design all aspects of the complex tasks including placement of components or computing devices, deciding on policies of the components or computing devices, deciding on health policies of components or computing devices, fixing data protection policies of components or computing devices, etc.

Abstract: Portable packages containing encodings of processes are applied to software stacks. The packages are portable and distinct from the software stacks. The packages may be in the form of declarative code for configuring the software stack and can be plugged into the software stack to allow the technology stack to play the packages, thereby configuring the stacks to be capable of automating the processes encoded by the packages. An application or software component can be provided to read a package and apply parts thereof to appropriate corresponding software stack components.

Abstract: Portable packages containing encodings of processes are applied to software stacks. The packages are portable and distinct from the software stacks. The packages may be in the form of declarative code for configuring the software stack and can be plugged into the software stack to allow the technology stack to play the packages, thereby configuring the stacks to be capable of automating the processes encoded by the packages. An application or software component can be provided to read a package and apply parts thereof to appropriate corresponding software stack components.

Abstract: The described unified service management system provides a unified console to perform functions of individual management specialists. A unified console facilitates an administrator to perform the complex tasks that were performed by the individual management specialists. The unified console provides a “wizard” based approach to the administrator to design all aspects of the complex tasks including placement of components or computing devices, deciding on policies of the components or computing devices, deciding on health policies of components or computing devices, fixing data protection policies of components or computing devices, etc.

Abstract: The described unified service management system provides a unified console to perform functions of individual management specialists. A unified console facilitates an administrator to perform the complex tasks that were performed by the individual management specialists. The unified console provides a “wizard” based approach to the administrator to design all aspects of the complex tasks including placement of components or computing devices, deciding on policies of the components or computing devices, deciding on health policies of components or computing devices, fixing data protection policies of components or computing devices, etc.

Abstract: Model-based system monitoring includes accessing a model of a system that includes multiple components and executing a monitoring policy to monitor performance of the system. A notification of a problem is received from a first component. A determination is made regarding the cause of the problem. The determination is made, at least in part, based on the model of the system. At least one component associated with the cause of the problem is then identified.

Abstract: Described are software stacks for accepting and implementing portable packages containing encodings of processes. The packages are portable and distinct from the technology stacks. The packages may be in the form of declarative code for configuring the technology stacks and can be plugged into the technology stacks to allow the technology stack to play the packages, thereby automating the processes encoded by the packages. The technology stacks have components that are declaratively configurable such that they can provide their functionality autonomously and yet can also, as a unit, in performing their respective functions, cooperatively perform the processes encoded by the packages.

Abstract: Described is sharing of portable packages containing encodings of processes. The packages can be provided to and shared among organizations or firms so that the packages can be applied to their software stacks. The packages are portable and distinct from the technology stacks. The packages can cross reference each other. The packages may be in the form of declarative code for configuring the technology stacks and can be plugged into the technology stacks to allow the technology stack to play the packages, thereby automating the processes encoded by the packages. The packages can be digitally signed or provided with certificates that can be used to verify their authenticity. The packages can be distributed over a network as requested by the various firms or organizations.

Abstract: Model-based system monitoring includes identifying multiple monitors configured to monitor multiple components in a system, and accessing multiple health models associated with the multiple monitors. A monitoring policy is generated to monitor the system. The monitoring policy is derived, at least in part, from the multiple health models.

Abstract: Model-based system monitoring includes accessing a model of a system that includes multiple components and identifying relationships among the multiple components based on the model of the system. A proposed change to at least one of the multiple components is identified. A determination is made regarding an expected impact on the system caused by the proposed change. This determination is made, at least in part, based on the model of the system.

Abstract: A configuration management database for storing configuration information about an IT system. The configuration management database may have representations of configuration items that correspond to configuration items in the IT system, indicia of relations between the configuration items, and attributes of the configuration items. The configuration management database may also have configuration state information of the configuration items, where the configuration state information has information indicating whether a configuration item, relation, or attribute is in a state of pending approval or in a state of planned deployment. The configuration management database may also have temporal information indicating a temporal state of a configuration item, relation, or attribute.

Abstract: A method and system for displaying information related to a plurality of resources in a network environment. The system uses web technology to receive and store information related to back-end resources and to provide a framework by which client computer systems can manage the plurality of back-end resources in a uniform manner. In accordance with one method, a request is received to display object information from different network resources. In response, attribute and task information is retrieved from the appropriate different network resources and this information is displayed. A graphical user interface (GUI) displays information related to network resource objects. The GUI includes a console displaying a tool zone and a work zone. A module is displayed in the work zone having an object zone displaying a list of objects and a task zone displaying a list of tasks.

Abstract: In accordance with certain aspects of the model-based policy application, each of a plurality of policies is associated with appropriate parts of a model of a heterogeneous system. A deployment agent is invoked to apply each of the plurality of policies to components associated with the parts of the model. An identification of a change to one of the plurality of policies is received, and the deployment agent is also invoked to apply the changed policy to selected ones of the components associated with the parts of the model.

Abstract: The described unified service management system provides a unified console to perform functions of individual management specialists. A unified console facilitates an administrator to perform the complex tasks that were performed by the individual management specialists. The unified console provides a “wizard” based approach to the administrator to design all aspects of the complex tasks including placement of components or computing devices, deciding on policies of the components or computing devices, deciding on health policies of components or computing devices, fixing data protection policies of components or computing devices, etc.

Abstract: A method and system for task-based management of a plurality of resources in a network environment. The system uses web technology, preferably XML-technology, to receive and store information related to back-end resources and to provide a framework by which client computer systems can manage the plurality of back-end resources in a uniform manner. The method for managing a plurality of resources relates to receiving information from a resource related to a task for an object type and then receiving information from another resource related to a different task, but where the different task is associated with the same object type. The method then stores the information received from the second resource in association with the information received from the first resource.

Abstract: In connection with an operations management system, a vendor feedback system reports on operational events that occur on customer data centers. The operations management system provides a standardized environment for providing feedback to a vendor of components installed at the customer data centers. Methods supported by the vendor feedback system can include directing the operations management system to report on predefined operational events involving the components installed by the vendor at the customer data centers. Event reports are then stored at the customer data centers in response to occurrences of the predefined operational events. The event reports can be generated in cooperation with the operations management system. The event reports are transmitted to the vendor as feedback relating to the components, and the vendor receives the event reports from the customer data centers.

Abstract: In accordance with certain aspects of the model-based policy application, each of a plurality of policies is associated with appropriate parts of a model of a heterogeneous system. A deployment agent is invoked to apply each of the plurality of policies to components associated with the parts of the model. An identification of a change to one of the plurality of policies is received, and the deployment agent is also invoked to apply the changed policy to selected ones of the components associated with the parts of the model.

Abstract: A method and system for query-based management of a plurality of resources in a network environment. The system uses web technology, preferably XML-technology, to receive and store information related to back-end resources and to provide a framework by which client computer systems can manage the plurality of back-end resources in a uniform manner. The system and method associates a search components to an object type, wherein the search components may come from different resources. Consequently, in a network environment having multiple resources, search information may be shared between different resources. Additionally, searching for a known objects retrieves information, both task and otherwise, associated with all shared resources. Thus a user can perform many different tasks just by searching for and locating the proper object. Furthermore, each of the resources may include a dedicated search engine for performing searches on dedicated resources.

Abstract: Described is a method, system and data structures to logically separate the notations from the semantics of model element objects into separate code components, and to enable subsequent re-association of a selected notation with a selected semantic. Various notations and semantics from different providers may be combined. The invention may be implemented in a Visual Modeling Framework which defines the API set and/or interfaces to which the semantic and notation objects conform, and allows a notation and a semantic to be plugged into each other to create a model element, thereby allowing pluggable notations and pluggable semantics. A paradigm server may load a selected semantic and notation component, combine them, and present the combination to the framework as a model element. The paradigm server may be a pluggable component, having specialized knowledge for validating whether a semantic object can be used in a paradigm and combined with a notation.