Abstract: A security server assigns users sessions to a provider that provides virtual private networks. The security server trains a machine-learned model to identify a provider from a set of providers. The security server obtains connection parameters associated with a requested VPN connection. Connection parameters comprise a location of a computing device that requested the VPN connection, a time of the requested VPN connection, a current and/or historical state of VPN performance data, and user preferences. The security server applies the machine-learned model to the connection parameters to identify a provider. The security server provisions a user session based on the provider and establishes a connection through the provider.

Abstract: A security server tracks malicious objects detected by malware detection applications that scan for malicious objects on clients. The security server also receives client information from the clients indicating client states. The client state describes one or more protection applications executing on the client that seek to identify and prevent malicious objects from taking malicious actions based on real-time monitoring. Thus, the security server may identify when the protection application fails to detect a malicious object. In addition, the security server maps detection events of malicious objects with corresponding client states to generate aggregate detection information for a population of clients. Analytical data can be derived from the aggregate detection information to identify trends useful for evaluating different types of protection applications.

Abstract: The subject disclosure describes solutions for graphically displaying hierarchical relationships between a network underlay and a network overlay. In some aspects, a method of the technology includes steps for aggregating associations between each of a plurality of physical network devices and one or more virtual network entities, displaying two or more pivot options that graphically represent the physical network devices and/or the virtual network entities, and receiving a pivot selection indicating at least one physical network device or virtual network entity for which hierarchy information is requested by a user. In some aspects, the method can further include steps for graphically displaying one or more layers of a network hierarchy based on the pivot selection. Systems and machine-readable media are also provided.

Abstract: A virtual service center is provided to a customer visiting the service provider website. The customer can take an avatar and proceed to collect a token number and wait for chat session service in a virtual lounge to partake in various interactive options. The number of the current serving number is displayed so that the customer knows the position in the queue. The waiting lounge can include a virtual kiosk to provide the customer with self service while waiting.

Abstract: A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.

Abstract: In one implementation, an intermediary receives a message from an endpoint, includes a flow around address and a flow through address to a second network device listed in the first message. The intermediary requests another endpoint to perform a connectivity test to determine the reachability of the originating endpoint. The connectivity test may be performed using methods such as ping, probe, interactive connectivity establishment (ICE), or session traversal utilities for network address translation (STUN). The intermediary may request originating endpoint a similar connectivity check and establish a media stream based on results of the connectivity tests. The media stream may be a voice over internet protocol (VoIP) call.

Abstract: A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.

Abstract: A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.

Abstract: A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.

Abstract: In one embodiment, interworking procedures between H.323 and SIP ensure that in-band tones and announcements, along with local and remote ringback, are properly played or generated.

Abstract: An apparatus and method for negotiating media capabilities is described. The method may comprise receiving an invite to establish a connection between a caller endpoint device and one of a plurality of callee endpoint devices of a shared line and identifying an initial common media capability between the caller endpoint device and the plurality of endpoint devices. Thereafter, the method may comprise negotiating a connection between the caller endpoint device and the callee endpoint device using the common media capability and determining if the caller endpoint device and the callee endpoint device have a common enhanced media capabilities. The connection may be re-negotiated using the enhanced media capability.

Abstract: In one implementation, an intermediary receives a message from an endpoint, includes a flow around address and a flow through address to a second network device listed in the first message. The intermediary requests another endpoint to perform a connectivity test to determine the reachability of the originating endpoint. The connectivity test may be performed using methods such as ping, probe, interactive connectivity establishment (ICE), or session traversal utilities for network address translation (STUN). The intermediary may request originating endpoint a similar connectivity check and establish a media stream based on results of the connectivity tests. The media stream may be a voice over internet protocol (VoIP) call.

Abstract: A virtual service center is provided to a customer visiting the service provider website. The customer can take an avatar and proceed to collect a token number and wait for chat session service in a virtual lounge to partake in various interactive options. The number of the current serving number is displayed so that the customer knows the position in the queue. The waiting lounge can include a virtual kiosk to provide the customer with self service while waiting.

Abstract: Various embodiments provide a method and apparatus for providing secure blast calls. An example embodiment includes a secure blast call apparatus including a blast component to determine if a secure or a non-secure call connection is needed and to blast a call connection invite to a plurality of destination endpoints; and a connection component to determine if a responding destination endpoint is a secure or a non-secure destination endpoint, to establish a connection with a secure destination endpoint if a secure call connection is needed, and to establish a connection with a non-secure destination endpoint if a non-secure call connection is needed.

Abstract: In one embodiment, interworking procedures between H.323 and SIP ensure that in-band tones and announcements, along with local and remote ringback, are properly played or generated.

Abstract: An apparatus and method for negotiating media capabilities is described. The method may comprise receiving an invite to establish a connection between a caller endpoint device and one of a plurality of callee endpoint devices of a shared line and identifying an initial common media capability between the caller endpoint device and the plurality of endpoint devices. Thereafter, the method may comprise negotiating a connection between the caller endpoint device and the callee endpoint device using the common media capability and determining if the caller endpoint device and the callee endpoint device have a common enhanced media capabilities. The connection may be re-negotiated using the enhanced media capability.

Abstract: Various embodiments provide a method and apparatus for providing secure blast calls. An example embodiment includes a secure blast call apparatus including a blast component to determine if a secure or a non-secure call connection is needed and to blast a call connection invite to a plurality of destination endpoints; and a connection component to determine if a responding destination endpoint is a secure or a non-secure destination endpoint, to establish a connection with a secure destination endpoint if a secure call connection is needed, and to establish a connection with a non-secure destination endpoint if a non-secure call connection is needed.