Abstract: A method for identifying and managing incidents in a building management system (BMS) of a building. The method includes identifying at least one or more entities, one or more intents, or one or more keywords from a text segment; extracting one or more parameters from at least one of the identified one or more entities, the identified one or more intents, or the identified one or more keywords, the one or more parameters comprising a piece of building equipment of the building and a characteristic of the piece of building equipment; determining a satisfied incident of a plurality of incidents based on the extracted one or more parameters, the satisfied incident identifying an issue with the piece of building equipment and associated with a second entity; and transmitting an indication of the satisfied incident to a computing device of the second entity.

Abstract: A method for identifying and managing incidents in a building management system (BMS) of a building. The method includes identifying at least one or more entities, one or more intents, or one or more keywords from a text segment; extracting one or more parameters from at least one of the identified one or more entities, the identified one or more intents, or the identified one or more keywords, the one or more parameters comprising a piece of building equipment of the building and a characteristic of the piece of building equipment; determining a satisfied incident of a plurality of incidents based on the extracted one or more parameters, the satisfied incident identifying an issue with the piece of building equipment and associated with a second entity; and transmitting an indication of the satisfied incident to a computing device of the second entity.

Abstract: A system for monitoring and controlling devices within a building management system (BMS). The system includes a user device configured to receive and convert a vocal input to voice data, and a BMS processor in communication with the user device and an operating device within the BMS. The BMS processor converts voice data to intent and entity parameters, and determines if the intent parameter is a visual intent or an audio intent. If the intent parameter is a visual intent, the BMS processor determines a category corresponding to the entity parameter, and outputs a web page corresponding to the category. Additionally, if the intent parameter is an audio intent, the BMS processor determines a category corresponding to the entity parameter, and retrieves and outputs operating device data corresponding to the category. Further, the user device outputs audio data corresponding to the operating device data and displays the web page.