Patents by Inventor Vijayalakshmi Amudhan

Vijayalakshmi Amudhan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Mining interactions to manage customer experience throughout a customer service lifecycle
    Patent number: 8396741
    Abstract: A customer experience is improved through data mining and text mining technologies and that derive insights about a customer by analyzing interactions between the customer and a customer service agent. One or more numerical measurements of customer satisfaction are derived and recommended actions are provided to an agent to enhance the customer experience throughout a customer service lifecycle.
    Type: Grant
    Filed: October 22, 2009
    Date of Patent: March 12, 2013
    Assignee: 24/7 Customer, Inc.
    Inventors: Pallipuram V. Kannan, Mohit Jain, Ravi Vijayaraghavan, Ponnusamy Sam Albert, Vijayalakshmi Amudhan
  • MINING INTERACTIONS TO MANAGE CUSTOMER EXPERIENCE THROUGHOUT A CUSTOMER SERVICE LIFECYCLE
    Publication number: 20100138282
    Abstract: A customer experience is improved through data mining and text mining technologies and that derive insights about a customer by analyzing interactions between the customer and a customer service agent. One or more numerical measurements of customer satisfaction are derived and recommended actions are provided to an agent to enhance the customer experience throughout a customer service lifecycle.
    Type: Application
    Filed: October 22, 2009
    Publication date: June 3, 2010
    Inventors: Pallipuram V. KANNAN, Mohit Jain, Ravi Vijayaraghavan, Ponnusamy Sam Albert, Vijayalakshmi Amudhan