Patents by Inventor Vijay Chandar Natesan

Vijay Chandar Natesan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interactive voice response system
    Patent number: 8311833
    Abstract: Methods and systems for testing and analyzing integrated voice response systems are provided. Computer devices are used to simulate caller responses or inputs to components of the integrated voice response systems. The computer devices receive responses from the components. The responses may be in the form of VXML and grammar files that are used to implement call flow logic. The responses may to analyzed to evaluate the performance of the components and/or call flow logic.
    Type: Grant
    Filed: June 8, 2010
    Date of Patent: November 13, 2012
    Assignee: Accenture Global Services Limited
    Inventor: Vijay Chandar Natesan
  • INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20100280820
    Abstract: Methods and systems for testing and analyzing integrated voice response systems are provided. Computer devices are used to simulate caller responses or inputs to components of the integrated voice response systems. The computer devices receive responses from the components. The responses may be in the form of VXML and grammar files that are used to implement call flow logic. The responses may to analyzed to evaluate the performance of the components and/or call flow logic.
    Type: Application
    Filed: June 8, 2010
    Publication date: November 4, 2010
    Inventor: Vijay Chandar NATESAN
  • Interactive voice response system
    Patent number: 7734470
    Abstract: Methods and systems for testing and analyzing integrated voice response systems are provided. Computer devices are used to simulate caller responses or inputs to components of the integrated voice response systems. The computer devices receive responses from the components. The responses may be in the form of VXML and grammar files that are used to implement call flow logic. The responses may to analyzed to evaluate the performance of the components and/or call flow logic.
    Type: Grant
    Filed: May 22, 2006
    Date of Patent: June 8, 2010
    Assignee: Accenture Global Services GmbH
    Inventor: Vijay Chandar Natesan
  • Interactive Voice Response System
    Publication number: 20070271103
    Abstract: Methods and systems for testing and analyzing integrated voice response systems are provided. Computer devices are used to simulate caller responses or inputs to components of the integrated voice response systems. The computer devices receive responses from the components. The responses may be in the form of VXML and grammar files that are used to implement call flow logic. The responses may to analyzed to evaluate the performance of the components and/or call flow logic.
    Type: Application
    Filed: May 22, 2006
    Publication date: November 22, 2007
    Applicant: Accenture Global Services GmbH
    Inventor: Vijay Chandar Natesan